Professional Collection Specialist Designation (PCS)

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Mar-18-2024

    Kuala Lumpur

  • Apr-15-2024

    Kuala Lumpur

  • May-20-2024

    Kuala Lumpur

  • June-17-2024

    Kuala Lumpur

  • July-15-2024

    Kuala Lumpur

  • Aug-19-2024

    Kuala Lumpur

  • Sep-16-2024

    Kuala Lumpur

  • Oct-21-2024

    Kuala Lumpur

  • Nov-18-2024

    Kuala Lumpur

  • Dec-16-2024

    Kuala Lumpur

Dates in Other Venues

  • Mar-04-2024

    Dubai

  • Mar-04-2024

    Barcelona

  • Mar-11-2024

    London

  • Mar-11-2024

    Amsterdam

  • Mar-18-2024

    Istanbul

  • Mar-25-2024

    Paris

  • Mar-25-2024

    Singapore

  • Apr-01-2024

    Dubai

  • Apr-01-2024

    Barcelona

  • Apr-08-2024

    Amsterdam

  • Apr-08-2024

    London

  • Apr-15-2024

    Istanbul

  • Apr-22-2024

    Barcelona

  • Apr-22-2024

    Singapore

  • Apr-29-2024

    Paris

  • Apr-29-2024

    Dubai

  • May-06-2024

    Barcelona

  • May-06-2024

    Dubai

  • May-13-2024

    Amsterdam

  • May-13-2024

    London

  • May-20-2024

    Istanbul

  • May-27-2024

    Singapore

  • May-27-2024

    Paris

  • June-03-2024

    Barcelona

  • June-03-2024

    Dubai

  • June-10-2024

    London

  • June-10-2024

    Amsterdam

  • June-17-2024

    Istanbul

  • June-24-2024

    Paris

  • June-24-2024

    Singapore

  • July-01-2024

    Dubai

  • July-01-2024

    Barcelona

  • July-08-2024

    London

  • July-08-2024

    Amsterdam

  • July-15-2024

    Istanbul

  • July-22-2024

    Barcelona

  • July-22-2024

    Singapore

  • July-29-2024

    Dubai

  • July-29-2024

    Paris

  • Aug-05-2024

    Barcelona

  • Aug-05-2024

    Dubai

  • Aug-12-2024

    Amsterdam

  • Aug-12-2024

    London

  • Aug-19-2024

    Istanbul

  • Aug-26-2024

    Singapore

  • Aug-26-2024

    Paris

  • Sep-02-2024

    Dubai

  • Sep-02-2024

    Barcelona

  • Sep-09-2024

    London

  • Sep-09-2024

    Amsterdam

  • Sep-16-2024

    Istanbul

  • Sep-23-2024

    Singapore

  • Sep-23-2024

    Barcelona

  • Sep-30-2024

    Dubai

  • Sep-30-2024

    Paris

  • Oct-07-2024

    Dubai

  • Oct-07-2024

    Barcelona

  • Oct-14-2024

    London

  • Oct-14-2024

    Amsterdam

  • Oct-21-2024

    Istanbul

  • Oct-28-2024

    Singapore

  • Oct-28-2024

    Paris

  • Nov-04-2024

    Dubai

  • Nov-04-2024

    Barcelona

  • Nov-11-2024

    London

  • Nov-11-2024

    Amsterdam

  • Nov-18-2024

    Istanbul

  • Nov-25-2024

    Paris

  • Nov-25-2024

    Singapore

  • Dec-02-2024

    Dubai

  • Dec-02-2024

    Barcelona

  • Dec-09-2024

    Amsterdam

  • Dec-09-2024

    London

  • Dec-16-2024

    Istanbul

  • Dec-23-2024

    Barcelona

  • Dec-23-2024

    Singapore

  • Dec-30-2024

    Dubai

  • Dec-30-2024

    Paris

Course Details

Course Outline

5 days course

FDCPA Essentials for the ARM Industry

 

  • FDCPA Essentials
  • Understanding the consumer’s rights
  • Responsibilities under the FDCPA as a professional debt collector
FDCPA Essentials for the ARM Industry-2

 

  • The Fair Debt Collection Practices Act
  • Identify restrictions on the method and timing of collection communications.
  • Explain the purpose of the FDCPA and its implementing Regulation F.
  • Identify the conditions and restrictions on the timing and method of collection communications with consumers.
Right Party Contact (“RPC”)

 

  • Determine a Right Party Contact (“RPC”) with whom you may discuss the debt
  • Limited Content Message (“LCM”)
  • Mini-Miranda Disclosure
  • Recognize and respond to consumer communication preferences, disputes, and attorney involvement
  • Name the two federal agencies that enforce the FDCPA and explain the consequences of violations
Essential Collection Skills and Techniques

 

  • Human Communication is our Business
  • Build Rapport; Conquer Interference
  • Ready, Set, Goal! Steps to Success
Essential Collection Skills and Techniques-2

 

  • Verify the Consumer
  • Identify Yourself
  • Request Payment in Full
  • Pause
  • Ask About and Listen for Challenges
  • Negotiate Solutions
  • Confirm Arrangements
  • Close the Call
  • Previous Exam Questions | CASE STUDIES