Professional Collection Specialist Designation (PCS)

Course Info

Length: 1 Week

Type: Online

Available Dates

Fees

  • Apr-29-2024

    1,350

  • May-06-2024

    1,350

  • June-03-2024

    1,350

  • July-29-2024

    1,350

  • Aug-05-2024

    1,350

  • Sep-30-2024

    1,350

  • Oct-07-2024

    1,350

  • Nov-04-2024

    1,350

  • Dec-30-2024

    1,350

Course Details

Course Outline

5 days course

FDCPA Essentials for the ARM Industry

 

  • FDCPA Essentials
  • Understanding the consumer’s rights
  • Responsibilities under the FDCPA as a professional debt collector
FDCPA Essentials for the ARM Industry-2

 

  • The Fair Debt Collection Practices Act
  • Identify restrictions on the method and timing of collection communications.
  • Explain the purpose of the FDCPA and its implementing Regulation F.
  • Identify the conditions and restrictions on the timing and method of collection communications with consumers.
Right Party Contact (“RPC”)

 

  • Determine a Right Party Contact (“RPC”) with whom you may discuss the debt
  • Limited Content Message (“LCM”)
  • Mini-Miranda Disclosure
  • Recognize and respond to consumer communication preferences, disputes, and attorney involvement
  • Name the two federal agencies that enforce the FDCPA and explain the consequences of violations
Essential Collection Skills and Techniques

 

  • Human Communication is our Business
  • Build Rapport; Conquer Interference
  • Ready, Set, Goal! Steps to Success
Essential Collection Skills and Techniques-2

 

  • Verify the Consumer
  • Identify Yourself
  • Request Payment in Full
  • Pause
  • Ask About and Listen for Challenges
  • Negotiate Solutions
  • Confirm Arrangements
  • Close the Call
  • Previous Exam Questions | CASE STUDIES