Quality Management System and ISO 9001:2015

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Apr-29-2024

    Kuala Lumpur

  • May-27-2024

    Kuala Lumpur

  • June-24-2024

    Kuala Lumpur

  • July-29-2024

    Kuala Lumpur

  • Aug-26-2024

    Kuala Lumpur

  • Sep-30-2024

    Kuala Lumpur

  • Oct-28-2024

    Kuala Lumpur

  • Nov-25-2024

    Kuala Lumpur

  • Dec-30-2024

    Kuala Lumpur

Dates in Other Venues

  • Apr-22-2024

    Istanbul

  • Apr-22-2024

    Paris

  • Apr-29-2024

    Singapore

  • May-06-2024

    Singapore

  • May-06-2024

    Paris

  • May-13-2024

    Barcelona

  • May-13-2024

    Dubai

  • May-20-2024

    Amsterdam

  • May-20-2024

    London

  • May-27-2024

    Istanbul

  • June-03-2024

    Singapore

  • June-03-2024

    Paris

  • June-10-2024

    Barcelona

  • June-10-2024

    Dubai

  • June-17-2024

    Amsterdam

  • June-17-2024

    London

  • June-24-2024

    Istanbul

  • July-01-2024

    Singapore

  • July-01-2024

    Paris

  • July-08-2024

    Barcelona

  • July-08-2024

    Dubai

  • July-15-2024

    London

  • July-15-2024

    Amsterdam

  • July-22-2024

    Paris

  • July-22-2024

    Istanbul

  • July-29-2024

    Singapore

  • Aug-05-2024

    Paris

  • Aug-05-2024

    Singapore

  • Aug-12-2024

    Barcelona

  • Aug-12-2024

    Dubai

  • Aug-19-2024

    London

  • Aug-19-2024

    Amsterdam

  • Aug-26-2024

    Istanbul

  • Sep-02-2024

    Singapore

  • Sep-02-2024

    Paris

  • Sep-09-2024

    Dubai

  • Sep-09-2024

    Barcelona

  • Sep-16-2024

    Amsterdam

  • Sep-16-2024

    London

  • Sep-23-2024

    Paris

  • Sep-23-2024

    Istanbul

  • Sep-30-2024

    Singapore

  • Oct-07-2024

    Singapore

  • Oct-07-2024

    Paris

  • Oct-14-2024

    Barcelona

  • Oct-14-2024

    Dubai

  • Oct-21-2024

    London

  • Oct-21-2024

    Amsterdam

  • Oct-28-2024

    Istanbul

  • Nov-04-2024

    Singapore

  • Nov-04-2024

    Paris

  • Nov-11-2024

    Barcelona

  • Nov-11-2024

    Dubai

  • Nov-18-2024

    London

  • Nov-18-2024

    Amsterdam

  • Nov-25-2024

    Istanbul

  • Dec-02-2024

    Singapore

  • Dec-02-2024

    Paris

  • Dec-09-2024

    Barcelona

  • Dec-09-2024

    Dubai

  • Dec-16-2024

    Amsterdam

  • Dec-16-2024

    London

  • Dec-23-2024

    Paris

  • Dec-23-2024

    Istanbul

  • Dec-30-2024

    Singapore

Course Details

Course Outline

5 days course

 

Overview of ISO 9001:2015 and its relevance to a business/quality management system

 

  • Identifying key interested parties, the key issues of business and risk-based thinking
  • Communication, resources, training, competence and documented information
  • Quality Management Principles and the key components of a QMS
  • Annex SL as a framework for all management system standards
  • Process approach and how it is used in quality management
  • How a QMS establishes a culture of continual improvement
  • Leadership and management commitment

 

 Quality Management in the context of your organisation

 

  • Understanding the organisation in relation to quality management
  • Understanding the needs and expectations of key stakeholders
  • Quality Management System (QMS) and processes
  • Determining the scope of QMS

 

The Role of Leadership

 

  • Commitment to quality management
  • Customer Focus
  • Establishing a quality policy
  • Organisational roles, responsibility and authorities

 

Planning

 

  • Addressing risks and opportunities
  • Determining quality objectives and plans to achieve them
  • Change management – undertaking changes in a planned and systematic manner

 

Support for the Quality Management System

 

  • Resource requirement
  • Organisational knowledge and competences
  • Raising awareness, developing a communication strategy
  • Documentation requirement

 

Operation

 

  • Operational planning and control
  • Design of services and determination of requirements including service review

 

Performance Evaluation

 

  • Monitoring, measurement, analysis and evaluation
    • Internal Audit and performance evaluation
    • Management review

 

Making Improvement to Quality

 

  • General – improving processes, services and the quality management system
  • Taking corrective action
  • Putting in place a system of continual improvement.

Course Video