Course Details
Course Outline
5 days course
Overview of ISO 9001:2015 and its relevance to a business/quality management system
- Identifying key interested parties, the key issues of business and risk-based thinking
- Communication, resources, training, competence and documented information
- Quality Management Principles and the key components of a QMS
- Annex SL as a framework for all management system standards
- Process approach and how it is used in quality management
- How a QMS establishes a culture of continual improvement
- Leadership and management commitment
Quality Management in the context of your organisation
- Understanding the organisation in relation to quality management
- Understanding the needs and expectations of key stakeholders
- Quality Management System (QMS) and processes
- Determining the scope of QMS
The Role of Leadership
- Commitment to quality management
- Customer Focus
- Establishing a quality policy
- Organisational roles, responsibility and authorities
Planning
- Addressing risks and opportunities
- Determining quality objectives and plans to achieve them
- Change management – undertaking changes in a planned and systematic manner
Support for the Quality Management System
- Resource requirement
- Organisational knowledge and competences
- Raising awareness, developing a communication strategy
- Documentation requirement
Operation
- Operational planning and control
- Design of services and determination of requirements including service review
Performance Evaluation
- Monitoring, measurement, analysis and evaluation
- Internal Audit and performance evaluation
- Management review
Making Improvement to Quality
- General – improving processes, services and the quality management system
- Taking corrective action
- Putting in place a system of continual improvement.
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