Effective Communication and Feedback Skills
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Course Details
- Introduction
- Objective
- Who should attend
- Course Location
Effective communication skills are essential for workplace success. Participants in this course learn essential communication skills and strategies necessary for giving and receiving feedback in today’s fast-paced work environment, and build confidence in their ability to effectively communicate feedback. Confidently giving and receiving feedback is an important interpersonal skill for anyone working as part of a team, and is an especially important skill for those in leadership roles. Giving feedback is vital to coaching others, developing others, and for maximizing team performance. Giving and receiving effective feedback also fosters accountability and respect in the workplace, and can dramatically improve workplace productivity.
Participants in this Effective Communication and Feedback Skills training course learn about different types of feedback, what needs to be considered before giving feedback, and what conditions are necessary for giving feedback to be successful to ensure an ongoing and respectful relationship.
Participants learn guidelines for planning effective feedback, have the opportunity to discuss instances in the workplace where feedback would be valuable. Opportunities are provided to practice giving and receiving feedback during the session. Participants also learn the fundamentals of receiving feedback to support their ability to gracefully give and receive feedback.
Course Outline
Introduction to the Course
- Participants are introduced to the course, review the course outline, review the formal course objectives, and set their personal objectives for the course.
Effective Communication
- Participants define the characteristics of effective communication and the role of effective communication in the context of giving feedback.
What is Feedback
- Lecture and discussion to define effective feedback – what feedback is and what feedback is not, the choices people have when giving and receiving feedback, and how feedback is related to delivering results as well as motivation and motivating others. Includes a discussion on how feedback differs from coaching, training, confrontation and courageous conversations.
