Change Management Strategies and Conflict Resolution

Course Info

Length: 1 Week

Type: In Classroom

Available Dates

Venue

  • July-22-2024

    Istanbul

  • July-22-2024

    London

  • July-29-2024

    Kuala Lumpur

  • July-29-2024

    Amsterdam

  • Aug-05-2024

    Kuala Lumpur

  • Aug-05-2024

    Istanbul

  • Aug-12-2024

    Singapore

  • Aug-12-2024

    Paris

  • Aug-19-2024

    Dubai

  • Aug-19-2024

    Barcelona

  • Aug-26-2024

    London

  • Aug-26-2024

    Amsterdam

  • Sep-02-2024

    Kuala Lumpur

  • Sep-02-2024

    Istanbul

  • Sep-09-2024

    Paris

  • Sep-09-2024

    Singapore

  • Sep-16-2024

    Barcelona

  • Sep-16-2024

    Dubai

  • Sep-23-2024

    Istanbul

  • Sep-23-2024

    London

  • Sep-30-2024

    Kuala Lumpur

  • Sep-30-2024

    Amsterdam

  • Oct-07-2024

    Istanbul

  • Oct-07-2024

    Kuala Lumpur

  • Oct-14-2024

    Paris

  • Oct-14-2024

    Singapore

  • Oct-21-2024

    Barcelona

  • Oct-21-2024

    Dubai

  • Oct-28-2024

    London

  • Oct-28-2024

    Amsterdam

  • Nov-04-2024

    Kuala Lumpur

  • Nov-04-2024

    Istanbul

  • Nov-11-2024

    Singapore

  • Nov-11-2024

    Paris

  • Nov-18-2024

    Dubai

  • Nov-18-2024

    Barcelona

  • Nov-25-2024

    Amsterdam

  • Nov-25-2024

    London

  • Dec-02-2024

    Kuala Lumpur

  • Dec-02-2024

    Istanbul

  • Dec-09-2024

    Paris

  • Dec-09-2024

    Singapore

  • Dec-16-2024

    Barcelona

  • Dec-16-2024

    Dubai

  • Dec-23-2024

    Istanbul

  • Dec-23-2024

    London

  • Dec-30-2024

    Amsterdam

  • Dec-30-2024

    Kuala Lumpur

Course Details

Course Outline

5 days course

 

 
Putting Conflict into Perspective

 

  • Reasons why conflicts develop
  •  A personal view of conflict and conflict resolution
  •  Emotions involved in a conflict situation
  •  Identifying and addressing factors which escalate conflict
  • What do we mean by the term Conflict Management?
  • Where and when does conflict happen?
  • The steps to effective Conflict Management.
  • Exercise: The Communication Bridge.
  • How to avoid misunderstanding?
  • Our reaction to conflict.

 

Change Management

 

  • Change Exercise: The Ball.
  • Personal growth and change strategies.
  • The change curves.
  • Making change stick.
  • Kotter’s 8 steps to effective change.
  • The 5 stages of change.
  • The Burning Platform.
  • Change Exercise: Risk it!

 

 Conflict Resolution
 
  • The Thomas Kilmann (TKI) Conflict Resolution Instrument
  • Exercise: Building collaboration quickly and easily
  • Exercise: A Trip to the Theatre!
  • Exercise: Win as Much as You Can!
  • The 2 types of communication
  • DVD The Ten Most Difficult Types
  • The 4 results of every communication

 

Personal and Organisational Conflict Resolution Skills

 

  • Examining a personal conflict situation
  •  Applying conflict resolution skills to a personal conflict situation
  •  Identifying preferred conflict handling styles
  •  Conflict solving options (and when to use them)
  •  Additional strategies for reducing specific conflict

 

Developing the Core Skills Needed to Successfully Prevent and Resolve Conflict

 

  • Communicating effectively as a means of preventing and managing conflict
  •  Active listening
  •  Adapting to individual Personality Types as a conflict resolution skill
  •  Applying assertiveness skills to resolve conflict

Course Video