Effective Decision Making and Problem Solving

Course Info

Length: 1 Week

Type: In Classroom

Available Dates

Venue

  • June-17-2024

    Kuala Lumpur

  • June-17-2024

    Istanbul

  • June-24-2024

    Paris

  • June-24-2024

    Singapore

  • July-01-2024

    Dubai

  • July-01-2024

    Barcelona

  • July-08-2024

    London

  • July-08-2024

    Amsterdam

  • July-15-2024

    Kuala Lumpur

  • July-15-2024

    Istanbul

  • July-22-2024

    Dubai

  • July-22-2024

    Paris

  • July-29-2024

    Singapore

  • July-29-2024

    Barcelona

  • Aug-05-2024

    Barcelona

  • Aug-05-2024

    Dubai

  • Aug-12-2024

    London

  • Aug-12-2024

    Amsterdam

  • Aug-19-2024

    Kuala Lumpur

  • Aug-19-2024

    Istanbul

  • Aug-26-2024

    Paris

  • Aug-26-2024

    Singapore

  • Sep-02-2024

    Dubai

  • Sep-02-2024

    Barcelona

  • Sep-09-2024

    Amsterdam

  • Sep-09-2024

    London

  • Sep-16-2024

    Istanbul

  • Sep-16-2024

    Kuala Lumpur

  • Sep-23-2024

    Dubai

  • Sep-23-2024

    Paris

  • Sep-30-2024

    Barcelona

  • Sep-30-2024

    Singapore

  • Oct-07-2024

    Dubai

  • Oct-07-2024

    Barcelona

  • Oct-14-2024

    Amsterdam

  • Oct-14-2024

    London

  • Oct-21-2024

    Kuala Lumpur

  • Oct-21-2024

    Istanbul

  • Oct-28-2024

    Paris

  • Oct-28-2024

    Singapore

  • Nov-04-2024

    Dubai

  • Nov-04-2024

    Barcelona

  • Nov-11-2024

    Amsterdam

  • Nov-11-2024

    London

  • Nov-18-2024

    Istanbul

  • Nov-18-2024

    Kuala Lumpur

  • Nov-25-2024

    Paris

  • Nov-25-2024

    Singapore

  • Dec-02-2024

    Barcelona

  • Dec-02-2024

    Dubai

  • Dec-09-2024

    Amsterdam

  • Dec-09-2024

    London

  • Dec-16-2024

    Istanbul

  • Dec-16-2024

    Kuala Lumpur

  • Dec-23-2024

    Paris

  • Dec-23-2024

    Dubai

  • Dec-30-2024

    Singapore

  • Dec-30-2024

    Barcelona

  • Jan-06-2025

    Barcelona

  • Jan-06-2025

    Dubai

Course Details

Course Outline

5 days course

Introduction to Creativity
 

 

  • The process of creativity
  • Creativity applies to all spheres of life, not just to art
  • Common barriers to creativity
  • Creativity vs Innovation

 

Introduction to Creative Problem-Solving
 
  • Is creativity in problem-solving always necessary?
  • Principles of creative problem-solving
  • Divergent thinking
  • Convergent thinking
  • Frameworks for creative problem-solving
Exploring and Defining Problems

 

  • Understanding the cause
  • How to be sure if this problem is real
  • Root cause analysis
  • Kepner-Tregoe process
  • Pareto analysis
  • Understanding systems

 

Divergent Ideation Techniques
 
  • Brainstorming Techniques
  • Visual mapping techniques
  • Using mind maps and fishbone diagrams
  • Questioning Assumptions
  • Context Mapping
Convergent Ideation Techniques
 
  • Pair & Share Technique
  • How-How Diagrams
  • PPCO Framework
  • ALU Framework

 

Solution Analysis
 
  • Using Logic vs. Intuition
  • Viewing solutions in multiple ways
  • The process of narrowing down solutions
  • Creating rating charts
  • Conducting risk analysis
  • Individual vs team-based decisions
  • Common Problems in decision-making and how to deal with them
  • Cultural differences
  • Quality of Data
  • Accountability and transparency
  • Trust

 

Making a Decision
 
  • Styles of decision-making
  • Understanding sensitivities
  • Understanding paralysis by analysis
  • How to deal with the ambiguity of outcomes
  • Applying tools and techniques for evaluating solutions
  • The Sunk Cost paradox
  • Golden rules of decision-making
  • Finalize decisions with the Decision Matrix
Implementing the Solution
 
  • Considering implementation in advance
  • Planning and delegation
  • Problem solved? – Tracking and evaluation
  • Develop and review follow-up contingency actions
  • Formulate an after-the-action review process
  • Applying a risk assessment in decision-making

Course Video