Interpersonal and Communication Skills

Course Info

Length: 1 Week

Type: In Classroom

Available Dates

Venue

  • Oct-07-2024

    Istanbul

  • Oct-07-2024

    Kuala Lumpur

  • Oct-14-2024

    Paris

  • Oct-14-2024

    Singapore

  • Oct-21-2024

    Barcelona

  • Oct-21-2024

    Dubai

  • Oct-28-2024

    London

  • Oct-28-2024

    Amsterdam

  • Nov-04-2024

    Istanbul

  • Nov-04-2024

    Kuala Lumpur

  • Nov-11-2024

    Singapore

  • Nov-11-2024

    Paris

  • Nov-18-2024

    Barcelona

  • Nov-18-2024

    Dubai

  • Nov-25-2024

    Amsterdam

  • Nov-25-2024

    London

  • Dec-02-2024

    Istanbul

  • Dec-02-2024

    Kuala Lumpur

  • Dec-09-2024

    Singapore

  • Dec-09-2024

    Paris

  • Dec-16-2024

    Dubai

  • Dec-16-2024

    Barcelona

  • Dec-23-2024

    Istanbul

  • Dec-23-2024

    London

  • Dec-30-2024

    Kuala Lumpur

  • Dec-30-2024

    Amsterdam

  • Jan-06-2025

    London

  • Jan-06-2025

    Amsterdam

  • Jan-13-2025

    Barcelona

  • Jan-13-2025

    Dubai

  • Jan-20-2025

    Kuala Lumpur

  • Jan-20-2025

    Istanbul

  • Jan-20-2025

    Amsterdam

  • Jan-20-2025

    London

  • Jan-27-2025

    Singapore

  • Jan-27-2025

    Paris

  • Feb-03-2025

    Amsterdam

  • Feb-03-2025

    London

  • Feb-10-2025

    Dubai

  • Feb-10-2025

    Barcelona

  • Feb-17-2025

    Kuala Lumpur

  • Feb-17-2025

    Istanbul

  • Feb-24-2025

    Paris

  • Feb-24-2025

    Singapore

  • Mar-03-2025

    London

  • Mar-03-2025

    Amsterdam

  • Mar-10-2025

    Dubai

  • Mar-10-2025

    Barcelona

  • Mar-17-2025

    Kuala Lumpur

  • Mar-17-2025

    Istanbul

  • Mar-24-2025

    Singapore

  • Mar-24-2025

    Paris

  • Apr-07-2025

    London

  • Apr-07-2025

    Amsterdam

  • Apr-14-2025

    Barcelona

  • Apr-14-2025

    Dubai

  • Apr-21-2025

    Istanbul

  • Apr-21-2025

    Kuala Lumpur

  • Apr-28-2025

    Paris

  • Apr-28-2025

    Singapore

  • May-05-2025

    Amsterdam

  • May-05-2025

    London

  • May-12-2025

    Dubai

  • May-12-2025

    Barcelona

  • May-19-2025

    Kuala Lumpur

  • May-19-2025

    Istanbul

  • May-26-2025

    Paris

  • May-26-2025

    Singapore

  • June-02-2025

    Amsterdam

  • June-02-2025

    London

  • June-16-2025

    Istanbul

  • June-16-2025

    Kuala Lumpur

  • June-16-2025

    Dubai

  • June-16-2025

    Barcelona

  • June-23-2025

    Singapore

  • June-30-2025

    Amsterdam

  • June-30-2025

    London

  • June-30-2025

    Paris

  • July-07-2025

    Amsterdam

  • July-07-2025

    London

  • July-14-2025

    Dubai

  • July-14-2025

    Barcelona

  • July-21-2025

    Kuala Lumpur

  • July-21-2025

    Istanbul

  • July-28-2025

    Paris

  • July-28-2025

    Singapore

  • Aug-04-2025

    Amsterdam

  • Aug-04-2025

    London

  • Aug-11-2025

    Barcelona

  • Aug-11-2025

    Dubai

  • Aug-18-2025

    Istanbul

  • Aug-18-2025

    Kuala Lumpur

  • Aug-25-2025

    Paris

  • Aug-25-2025

    Singapore

  • Sep-01-2025

    London

  • Sep-01-2025

    Amsterdam

  • Sep-08-2025

    Dubai

  • Sep-08-2025

    Barcelona

  • Sep-15-2025

    Istanbul

  • Sep-15-2025

    Kuala Lumpur

  • Sep-22-2025

    Singapore

  • Sep-29-2025

    Paris

  • Sep-29-2025

    London

  • Sep-29-2025

    Amsterdam

  • Oct-06-2025

    London

  • Oct-06-2025

    Amsterdam

  • Oct-13-2025

    Barcelona

  • Oct-13-2025

    Dubai

  • Oct-20-2025

    Istanbul

  • Oct-20-2025

    Kuala Lumpur

  • Oct-27-2025

    Paris

  • Oct-27-2025

    Singapore

  • Nov-03-2025

    London

  • Nov-03-2025

    Amsterdam

  • Nov-10-2025

    Dubai

  • Nov-10-2025

    Barcelona

  • Nov-17-2025

    Istanbul

  • Nov-17-2025

    Kuala Lumpur

  • Nov-24-2025

    Singapore

  • Nov-24-2025

    Paris

  • Dec-01-2025

    London

  • Dec-01-2025

    Amsterdam

  • Dec-08-2025

    Dubai

  • Dec-08-2025

    Barcelona

  • Dec-15-2025

    Kuala Lumpur

  • Dec-15-2025

    Istanbul

  • Dec-22-2025

    Singapore

  • Dec-29-2025

    Amsterdam

  • Dec-29-2025

    Paris

  • Dec-29-2025

    London

Course Details

Course Outline

5 days course

 

Effective Communication
 
  • Introduction to Communication
  • Elements of Effective Communication
  • Qualities of Effective Communicators
  • The Communication Process
  • Communication Beyond Words
  • Sources of Miscommunication: Barriers
  • Overcoming Communication Barriers

 

Communication Across Cultures
 
  • Improving Cross-Cultural Communication: Guidelines
  • Managing Perceptions and Biases
  • Understanding Communication Styles
  • The Cross-Cultural Communication Skill Set
  • Communicating within Multi-Cultural Teams
  • Universal Laws of Persuasion: Process

 

Interpersonal skills
 
  • Building effortless rapport with colleagues
  • Working with the boss
  • Giving and receiving feedback
  • Dealing with emotions
  • Building trust with people

 

Assertiveness
 
  • What is assertiveness and what it is not!
  • The different behavioural styles
  • Self-confidence and self-esteem
  • Negotiating a win-win situation

 

Communication Behavior and Conflict Management
 
  • Passive, Aggressive and Assertive Behavior
  • Verbal and Non-Verbal Elements of Communication
  • Understanding Conflict: Sources
  • Conflict Management Styles
  • Mastering Conflict Management Skills
  • Learning to Say No

 

Barriers to effective communication
 
  • Types of physical interference affecting communication
  • Positive and negative organisational climates
  • Overcoming the barriers to communication
 

 

Improving communication
 
  • Understanding I’m ok, you’re ok life scripts
  • Improving organisational communication
  • Promoting better relationships
  • Communication between managers and employees
 
Constructive Feedback and Criticism
 
  • The Value of Feedback
  • Positive and Negative Feedback
  • Giving Constructive Criticism
  • Dealing with Negative Criticism 

Course Video