Course Info

Length: 1 Week

Type: Online

Available Dates

Fees

  • Nov-04-2024

    1,790

  • Dec-02-2024

    1,790

  • Jan-13-2025

    1,790

  • Feb-10-2025

    1,790

  • Mar-10-2025

    1,790

  • Apr-14-2025

    1,790

  • May-12-2025

    1,790

  • June-09-2025

    1,790

  • July-14-2025

    1,790

  • Aug-11-2025

    1,790

  • Sep-08-2025

    1,790

  • Oct-13-2025

    1,790

  • Nov-10-2025

    1,790

  • Dec-08-2025

    1,790

Course Details

Course Outline

5 days course

 

Introduction to Credit Control
 
  • What is credit control?
  • Why is credit control important?

  • The abilities of a good credit controller

  • The responsibilities of a credit controller

 

Creating Contracts and Credit Checking
 
  • New customers
  • Credit checking
  • Credit insurance
  • Contracts and invoices
  • Late payment legislation

 

Collection Procedures

 

  • Communication methods

  • The chase cycle

  • Chasing payment: the first call

  • Common excuses for non-payment

  • Chasing payment: the second call

  • Chasing payment: the third call

  • Chase letters

  • Example letters

  • Next steps

 

Third Party Collectors and Legal Action

 

  • Debt collection agencies and solicitors

  • Legal action

  • Letter before action

  • Submitting claims to court

  • Preparing for a court hearing

  • Further court action

 

Statutory Demands and Other Actions
 
  • Statutory demands

  • Bankruptcy and winding up

  • Voluntary arrangements

  • Administration orders

  • VAT and tax relief

  • Default accounts

Course Video