Excellence in Customer Care for Healthcare

Course Info

Date:

2025-12-15

Length:

3 Days

Type:

Online

Fees:

£ 1800

Course ID:

CUSL1019
Available DatesPrice
2025-08-18£ 1800
2025-09-15£ 1800
2025-10-20£ 1800
2025-11-17£ 1800
2026-01-19£ 1800
2026-02-16£ 1800
2026-03-09£ 1800
2026-04-13£ 1800
2026-05-11£ 1800
2026-06-01£ 1800
2026-07-06£ 1800
2026-08-03£ 1800
2026-09-07£ 1800
2026-10-05£ 1800
2026-11-16£ 1800
2026-12-28£ 1800

Course Details

  • Introduction

  • Objective

  • Who should attend

This intensive 3-day program is designed to equip healthcare professionals with the essential skills and knowledge to deliver outstanding customer care in both Arabic and English. Through practical exercises, role-playing, and case studies, participants will learn how to communicate effectively, handle sensitive situations, and understand cultural nuances in a healthcare environment.

Course Outline

3 days course

Fundamentals of Customer Care in Healthcare

  • The importance of Customer Care in Healthcare
  • First Impressions: The Essentials of Professionalism
  • Basic Communication Skills in Arabic and English
  • The Healthcare Provider-Patient Relationship
  • Cultural Sensitivity in Healthcare
  • Activity: Role-playing common scenarios

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Excellence in Customer Care for Healthcare Online training course | LPC Training