Healthcare Supervisor Advanced Training

Course Info

Length: 1 Week

Type: Online

Available Dates


  • June-03-2024


  • July-01-2024


  • Aug-05-2024


  • Sep-02-2024


  • Oct-07-2024


  • Nov-04-2024


  • Dec-02-2024


Course Details

Course Outline

5 days course

An Evolving Role in a Changing Environment
  • Situation: Reinventing the Healthcare Organization.
  • The (Whirl) Winds of Change.
  • A Whole New Environment.
  • Organizational Priority Number One: The Bottom Line.
  • Then Came Reengineering.
  • Can We “Reinvent” The Hospital?
  • The Managed Care “Solution”.
  • The Balanced Budget.
  • Healthcare Paradigms and Their Effects.
  • Marketing Health Care.
  • The Evolving Role of the Healthcare Manager.
  • Job Security in the New Environment.
  • Exercise: Responding to External Pressure.


Healthcare: How is it Different from “Industry”?


  • Situation: The Case of the Stubborn Employee, or, “It Isn’t in the Job Description”.
  • Process Versus Environment.
  • Identifying the Real Differences.
  • Healthcare Settings.
  • Implications for Management.
  • Returning to “The Stubborn Employee”.
  • A Word about Quality.
  • External Pressure: An Area of Continuing Concern.
  • Your Supervisory Approach.
  • Exercise: Where Does Your Department Fit?
The Nature of Supervision: health Care and everywhere


  • Situation: Paid to Make Decisions?
  • Born to Work or Watch?
  • The Supervisor’s Two Hats.
  • The Peter Principle Revisited.
  • The Working Trap.
  • Nothing to Do?
  • The Responsibilities of Healthcare Management.
  • The Nature of Supervision.
  • Truly Paid to Make Decisions?
  • Questions for Review and Discussion.
  • Exercise: Your Two Hats.


Management and Its Basic Functions
  • Situation: A Tough Day for the New Manager.
  • Definitions, Titles, and Other Intangibles.
  • Introducing the Basic Management Functions.
  • Management Functions in Brief.
  • Planning.
  • Organizing.
  • Directing.
  • Coordinating.
  • Controlling.
  • The Management Functions in Action.
  • Emphasis.
  • Processes Versus People.
  • Questions for Review and Discussion.
  • Case: Balancing the Functions.
The Supervisor and Self Delegation and empowerment: Forming Some good habits


  • Situation: Delegation for the Wrong Reasons, or “If You Want Something Done Right”.
  • Taken for Granted
  • The Nature of Delegation
  • What about “Empowerment”?
  • Why Delegate?
  • Failure to Delegate
  • Looking Upward as well as Downward: The Personal Approach to Delegation
  • The Pattern: The Nuts and Bolts of Delegation “If You Want Something Done Right. . .”
  • Authority and Responsibility
  • Freedom to Fail
  • Building the Habit.
  • Exercise: To Whom Should You Delegate?


Time Management: expanding the Day without Stretching the Clock


  • Situation: The Manager and the Sales Representative.
  • Time and Time Again.
  • Why Become More Time Conscious?
  • The Time Wasters.
  • The Time Savers.
  • Time Management and Stress Management: Inseparable Activities.
  • Time-Wasting Pressures and the Supervisor’s Response.
  • The Nonrenewable Resource.
  • Case: Ten Minutes to Spare?
Self-Management and Personal Supervisory Effectiveness
  • Situation: The Case of the Vanishing Day.
  • It Starts with You.
  • Initiative.
  • Barriers to Effectiveness.
  • Organization.
  • Individual Planning and Goal Setting.
  • The Increasing Importance of Prioritizing.
  • Stress and the Supervisor.
  • Effective Use of Time.
  • How Well Suited Are You to the Supervisory Role?
  • Exercise: The Effectiveness Checklist.
The Supervisor and The Employee Interviewing: Start Strong to Recruit Successfully
  • Exercise: Potential Interview Questions?
  • The Manager and the Interview Candidates: Outside and Inside.
  • Preparing for the Interview.
  • Guidelines for Questioning.
  • The Actual Interview.
  • Follow-up.
  • Role-Play: Would You Hire This Person?

Course Video