Advanced Supply Chain Management

Supply Issues in Supply Chain Management

• Introduction to Purchasing management.
• The vital role of supply management in an organisation
• The Manual Purchasing system vs. Electronic Procurement systems.
• The Make-or-Buy decision.
• Roles of the supply base.
• Purchasing Organization and the advantages of Centralization and Decentralization.
• Procurement in Government and Non-profit Agencies.

Creating and Managing Supplier Relationships

• Building trust.
• Shared Vision and Objectives.
• Personal Relationships.
• Mutual Benefits and Needs.
• Commitment and Top Management Support.
• Performance metrics.
• Continuous improvement.

Ethical and Sustainable Sources

• Understanding Ethical and sustainable sources.
• Build up ethical and sustainable sources strategies.
• Ethical and sustainable sourcing initiatives.
• Early supplier involvement.
• Strategic alliance development.
• Rewarding supplier performance.
• Benchmarking successful sourcing practices.

Demand Forecasting

• Introduction to demand forecasting.
• The importance of demand forecasting.
• Forecasting techniques.
• Forecast accuracy.
• Collaborative planning, forecasting, and replenishment.

Resource Planning Systems

• Operations planning.
• The aggregate production plans.
• The master production schedule.
• The material requirement plan.
• Capacity planning.
• The distribution requirements plan.
• The legacy material requirements planning systems.
• The development of enterprise resource planning systems.
• Implementation.

Inventory Management

• Introduction to Inventory Management.
• Dependent demand Vs. Independent demand.
• Concepts and Tools of Inventory management.
• Inventory models.
• The Economic Order Quantity model.
• The Quantity Discount Model.
• The Statistical Reorder Point.

Process Management – Lean and Six Sigma in the Supply Chain

• Lean production and the Toyota production system.
• Lean thinking and Supply Chain Management.
• The Elements of Lean.
• The origins of Six Sigma quality.
• Comparing Six Sigma and Lean.
• Six Sigma and Supply Chain Management.
• The statistical tools of six sigma.

Distribution Issues in Supply Chain Management

• Transportation fundamentals.
• Warehousing and Distribution.
• The impact of Logistics on Supply Chain Management.
• Environmental sustainability in logistics.
• Logistics management software applications.
• Global logistics and Reverse logistics.

Customer Relationship Management

• Definition of Customer relationship management
• Key tools and components of CRM
  • Segmenting customers.
  • Predicting customer behaviours.
  • Customer value determination.
  • Automated sales force tools.
• Designing and implementing a successful CRM program.
• Recent trends in CRM.