Excellence in Warehouse Management and Operation

Inventory, Stock Analysis and Classifying Products

• Product classification.
• Demand analysis.
• ABC analysis.
• Product coding.
• Product handling groups.
• Inventory management: why hold stock?
• Inventory costs and service.
• Lead time.
• Demand forecasting.
• Inventory and statistics.
• How much stock should be held?
• Replenishment methods.
• Questions about inventory.

Stock Control

• Stock inaccuracy.
• Continuous or periodic stock checking.
• Stock control.
• Security and preventing loss.
• Information security.
• Training topics.

The Warehouse and Operational Principles

• Warehouse structure.
• Warehouse operations.
• Receiving.
• Location methods in the warehouse.
• Picking options.
• Customer orders.
• Methods of picking.
• Dispatching activity.
• Organizing for flow.

Equipment

• Fork-lift trucks.
• Racking/shelving.
• The aisle width decision.

Warehouse Information Communications Technology

• Importance of information.
• Decision-making and ICT.
• Improvements with ICT.
• Warehouse ICT applications.
• Systems implementation.

Regulations

• Health and safety at work.
• Management of health and safety.
• Health and safety arrangements.
• Warehouse health and safety risks.
• Risk assessments.
• Fork-lift trucks: health and safety.

Productivity, Cost and Service

• Framework for analysis.
• Key costs.
• Key productivity drivers.
• Basic improvements.
• Understanding productivity.
• Determining pricing and charging.
• Customer service.
• Added value.
• Warehouse layout.
• Training topics.

Outsourcing

• Users’ views of third parties and the marketplace.
• Selecting third parties.
• Training topics.

People Management

• Company culture.
• Management.
• Work objectives and performance.
• Motivating people.
• Empowering.
• Teams.
• Communication.
• Managing change.
• Warehouse picking operatives.
• Training topics.

Developments and Trends

• Supply chain impacts on stores and warehousing.
• Global logistics.
• Reverse logistics and customer returns.
• Risk.
• Roads.
• Legislation.
• Technology.
• People development.
• Political influences.
• The supply chains.
• Warehouse aims/ideals.