Performance Measurement in Public Sector
Course Info
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Course Details
Introduction
Objective
Who should attend
Many public, professional organizations have introduced performance measurement systems in the belief that they will lead to a transparent organization, offering incentives for performance and able to account for its performance. These systems produce a large number of perverse effects, however.
Performance Measurement in Public Sector Training Course will empower you with a complete understanding of performance management and appropriate performance management systems. Performance management is diverse and could differ from organisation to organisation because of the nature of workforce, organisation dynamics, organisation goals, etc.
In this course, participants will learn measure and improve the performance of their departments, units and organizations using quality improvement tools
Course Outline
Assessing the Starting Point: The Public Sector Performance Management Maturity Scale
- Performance Management defined as an Enabling Movement.
- Performance Management Best Practices in Public Sector and Non-profit Organizations.
- Conducting a Comprehensive Assessment of Your Government Organization’s Current Use of Performance Management Concepts.
- Key Principles of Effective Performance Management for Profits, Non-Profits and Hybrid Organizations.
- Customizing the Performance Management Approach via the PPC Model to Build the Required Capacities.
