Mastering Quality Management: ISO 9001:2015 Comprehensive Training

Course Info

Length: 2 Weeks

Type: Online

Available Dates


  • May-27-2024


  • June-17-2024


  • July-29-2024


  • Aug-05-2024


  • Sep-23-2024


  • Oct-14-2024


  • Nov-18-2024


  • Dec-09-2024


Course Details

Course Outline

10 days course

Introduction to Quality Management and ISO 9001:2015

  • Overview of ISO 9001:2015 and its relevance
  • Quality Management Principles
  • Introduction to the structure of ISO 9001:2015
  • Understanding the Annex SL framework
  • Identifying key interested parties and risk-based thinking

Context of the Organization

  • In-depth analysis of organizational context
  • Needs and expectations of interested parties
  • Determining the scope of the QMS
  • Understanding and managing external and internal issues
  • Interactive workshop on aligning QMS with organizational context

Leadership and Commitment

  • Role of top management in QMS
  • Establishing a quality policy
  • Roles, responsibilities, and authorities in QMS
  • Leadership's role in promoting a quality culture
  • Case studies of effective leadership in quality management

Planning for the QMS

  • Addressing risks and opportunities
  • Setting quality objectives and planning to achieve them
  • Change management strategies
  • Developing a comprehensive risk management framework
  • Group exercises on creating actionable quality plans

Support and Resources

  • Identifying and managing resources for QMS
  • Importance of competence, training, and awareness
  • Creating and maintaining documented information
  • Strategies for effective communication and awareness in QMS
  • Workshop on resource allocation and management

Operation – Part 1

  • Operational planning and control
  • Requirements for products and services
  • Control of externally provided processes, products, and services
  • Interactive session on design and development of services

Operation – Part 2

  • Control of production and service provision
  • Release of products and services
  • Control of nonconforming outputs
  • Practical exercises on operational control and process improvement

Performance Evaluation

  • Monitoring, measurement, analysis, and evaluation
  • Internal audit methodology and practices
  • Management review mechanisms
  • Implementing KPIs and performance metrics
  • Workshop on developing an internal audit program

Improvement – Part 1

  • General concepts of improvement in QMS
  • Identifying and selecting opportunities for improvement
  • Corrective actions and problem-solving techniques
  • Case studies on successful QMS improvements

Improvement – Part 2 and Course Wrap-Up

  • Continual improvement strategies
  • Implementing and managing a culture of continuous improvement
  • Review of ISO 9001:2015 requirements and best practices
  • Final assessment and certification
  • Feedback session and course conclusion