Excellence in Customer Service and Sales
Self-Learning Course Info
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Course Details
Introduction
Objective
Who should attend
The intention of excellence in customer service and sales online training course is to give candidates a competitive edge to excel in the delivery of exceptional customer care that will result in a significant increase in sales.
In addition, this online course examines customer engagement models, explores ways to enhance communication, improve upon customer loyalty and increase revenue. Attendees will be taken through different strategies for closing deals efficiently, managing teams effectively as well as handling objections and difficult situations.
There are also specific principles of project management for selling built into this particular online based training program which ensures that there is an all-encompassing approach to achievement and maintenance of high levels of both customer service and sales performance.
Self-learning Course Outline
Self-learning Course Content
Developing Effective Communication Skills for Sales Success
- Master both verbal and non-verbal communication techniques to build strong relationships with customers.
- Enhance active listening and empathy to understand customer needs and tailor sales approaches.
- Learn to clearly and persuasively articulate product benefits and value propositions, a core component of customer service courses online and customer service training.
Motivating Teams for Exceptional Customer Service
- Understand and apply principles of team motivation to foster a customer-centric culture.
- Set clear service standards and performance goals to guide team efforts.
- Provide constructive feedback and recognize achievements to maintain high morale and productivity, aligning with best practices in customer service qualifications.
Handling Objections and Difficult Situations
- Develop strategies to effectively address and overcome customer objections and concerns.
- Learn conflict resolution techniques to manage and resolve disputes professionally.
- Practice dealing with challenging customer interactions through case studies and role-playing scenarios, essential for any customer care agent or professional involved in customer operations.
Implementing Sales Strategies and Negotiation Techniques
- Study various sales strategies, including consultative selling, solution selling, and value-based selling.
- Gain expertise in negotiation tactics to secure favourable terms and close deals successfully.
- Understand and leverage psychological aspects of sales to influence customer decisions, enhancing skills obtained from customer service classes online.
Project Management for Sales Success
- Learn the fundamentals of project management as they apply to sales initiatives.
- Explore methods for planning, executing, and monitoring sales projects to meet objectives and deadlines.
- Track metrics and KPIs to assess the effectiveness of sales campaigns and make data-driven improvements, incorporating principles of customer care.
