Management Skills for New Managers
Self-Learning Course Info
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Course Details
Introduction
Objective
Who should attend
Stepping into a management role is an exciting opportunity—but it also brings new responsibilities and challenges. This course equips new and aspiring managers with the practical skills needed to lead people with confidence, communicate effectively, manage performance, and build motivated, high-performing teams.
Through real-world examples and actionable strategies, you'll learn how to manage a diverse workforce, set meaningful goals, deliver constructive feedback, overcome communication challenges, develop your leadership style, and inspire and empower your team through effective delegation. By the end of the course, you'll have the knowledge and confidence to make a positive impact as a capable and effective manager from day one.
Self-learning Course Outline
Self-learning Course Content
Module 1: Foundations of Management and Workforce Diversity
Develop the essential knowledge and mindset needed to succeed as a new manager. This part introduces the core principles of effective management while exploring how generational and cultural diversity influences communication, collaboration, and team performance. You'll gain practical insights into leading inclusive teams and adapting your management approach to today's diverse workplace.
Module 2: Performance Management and Goal Setting
Discover how to improve individual and team performance through effective planning, continuous feedback, and meaningful goal setting. This part introduces practical performance management techniques and demonstrates how SMART goals help managers drive accountability, development, and results.
Module 3: Communication Skills and Team Interaction
Strong communication is at the heart of effective management. In this part, you'll learn how to adapt your communication style to different personalities, establish effective communication processes, encourage productive feedback, and use both verbal and non-verbal communication to build trust and strengthen team relationships.
Module 4: Communication Principles and Challenges
Take your communication skills further by exploring the principles that underpin effective workplace communication and the challenges that can hinder it. You'll learn how to communicate with greater clarity, overcome common barriers, and adapt your approach to engage effectively with employees from different generations.
Module 5: Leadership and Coaching
Effective managers do more than oversee tasks—they inspire, develop, and support their teams. This part explores the differences between management and leadership, helping you develop leadership behaviours while understanding when to coach for growth and when to apply disciplinary measures appropriately.
Module 6: Motivation, Team Dynamics, and Delegation
Learn how to create a motivated, engaged, and high-performing team by understanding what drives people to succeed. This part explores motivation, teamwork, rapport, and delegation, equipping you with practical strategies to empower employees, strengthen relationships, and maximise team performance.
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