Advanced Employee Relations Training

Course Info

Date: May-29-2023

Length: 1 Week

City: Paris

Fees: 4,300

Type: In Classroom

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Available Dates

  • June-26-2023

    Paris

  • July-10-2023

    Paris

  • July-24-2023

    Paris

  • Aug-28-2023

    Paris

  • Sep-11-2023

    Paris

  • Sep-25-2023

    Paris

  • Oct-30-2023

    Paris

  • Nov-13-2023

    Paris

  • Nov-27-2023

    Paris

  • Dec-25-2023

    Paris

Dates in Other Venues

  • June-12-2023

    Istanbul

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    London

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  • June-26-2023

    Istanbul

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    London

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    Amsterdam

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    Zurich

  • Aug-28-2023

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  • Sep-11-2023

    Singapore

  • Sep-11-2023

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  • Sep-18-2023

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  • Sep-18-2023

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  • Sep-25-2023

    London

  • Sep-25-2023

    Dubai

  • Sep-25-2023

    Istanbul

  • Oct-02-2023

    Kuala Lumpur

  • Oct-02-2023

    Dubai

  • Oct-02-2023

    Istanbul

  • Oct-02-2023

    London

  • Oct-02-2023

    Barcelona

  • Oct-02-2023

    Amsterdam

  • Oct-09-2023

    Kuala Lumpur

  • Oct-09-2023

    Dubai

  • Oct-16-2023

    Madrid

  • Oct-16-2023

    Istanbul

  • Oct-23-2023

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  • Oct-23-2023

    London

  • Oct-30-2023

    Istanbul

  • Oct-30-2023

    Dubai

  • Oct-30-2023

    London

  • Nov-06-2023

    Dubai

  • Nov-06-2023

    Barcelona

  • Nov-13-2023

    Istanbul

  • Nov-13-2023

    Singapore

  • Nov-20-2023

    Amsterdam

  • Nov-20-2023

    London

  • Nov-27-2023

    Istanbul

  • Nov-27-2023

    Dubai

  • Nov-27-2023

    London

  • Dec-04-2023

    Dubai

  • Dec-04-2023

    Kuala Lumpur

  • Dec-11-2023

    Madrid

  • Dec-11-2023

    Istanbul

  • Dec-18-2023

    Zurich

  • Dec-18-2023

    London

  • Dec-25-2023

    London

  • Dec-25-2023

    Dubai

  • Dec-25-2023

    Istanbul

Course Details

Course Outline

5 days course

 

Introduction to Employee Relations (ER)
 
  • Understanding the importance of labour law
  • Definition of labour law in employee relations
  • Duties and responsibilities and rights of employees
  • Duties and responsibilities of employers

 

Managing Performance of Employees
 
  • Understanding the importance of employee surveys
  • How to measure morale surveys?
  • Application of subjective and objective data
  • Identifying the key indicators in morale surveys
  • ER and its role in performance management
  • Fair performance management system and its importance

 

Responsibilities of ER Counsellors
 
  • Understanding the terminology of personal issues
  • Methods of counselling
  • Understanding the line between coaching and counselling
  • Understanding the responsibilities of ER counsellors
  • Understanding when to provide counselling and when not to

 

Grievances vs Complaints vs Whining
 
  • Terminology of grievance, complaints and whining
  • Understanding the condition of grievance vs complaints vs whining
  • Handling procedures
  • Key performance indicators for resolution of grievance

 

Resolution of Disputes:
 
  • Terminology of a dispute
  • Understanding the different types of disputes
  • Labour law understanding of disputes
  • Resolving disputes
  • Ways to resolve disputes , when escalated : when disputes are creating conflicts
  • Review of the course and “Question and Answer session”

Course Video