Professional Collection Specialist Designation (PCS)

Every collection interaction carries legal, reputational, and financial risk—but most compliance breaches start with poor communication and lack of regulatory awareness. How can professionals collect ethically while staying fully compliant?

The Professional Collection Specialist Designation (PCS) by LPC Training is a five-day intensive programme designed to build FDCPA compliance, professional communication, negotiation, dispute handling, and ethical collection skills. Participants will master Right Party Contact rules, compliant disclosures, negotiation techniques, and professional call control.

By the end of this programme, participants will be fully prepared to conduct compliant, ethical, and effective collection activities.