The Fundamentals of Quality Management

Quality and Productivity

Course Info

Duration: 1 Week

Available Dates

Venue

  • May-17-2021

    Paris

  • May-24-2021

    Madrid

  • June-07-2021

    Kuala Lumpur

  • June-07-2021

    London

  • June-13-2021

    Dubai

  • June-14-2021

    Istanbul

  • June-21-2021

    Paris

  • June-28-2021

    Madrid

  • July-05-2021

    Kuala Lumpur

  • July-05-2021

    London

  • July-11-2021

    Dubai

  • July-12-2021

    Istanbul

  • July-19-2021

    Paris

  • July-26-2021

    Madrid

  • Aug-02-2021

    Kuala Lumpur

  • Aug-02-2021

    London

  • Aug-08-2021

    Dubai

  • Aug-09-2021

    Istanbul

  • Aug-16-2021

    Paris

  • Aug-23-2021

    Madrid

  • Sep-06-2021

    Kuala Lumpur

  • Sep-06-2021

    London

  • Sep-12-2021

    Dubai

  • Sep-13-2021

    Istanbul

  • Sep-20-2021

    Paris

  • Sep-27-2021

    Madrid

  • Oct-04-2021

    Kuala Lumpur

  • Oct-04-2021

    London

  • Oct-10-2021

    Dubai

  • Oct-11-2021

    Istanbul

  • Oct-18-2021

    Paris

  • Oct-25-2021

    Madrid

  • Nov-08-2021

    Kuala Lumpur

  • Nov-08-2021

    London

  • Nov-14-2021

    Dubai

  • Nov-15-2021

    Istanbul

  • Nov-22-2021

    Paris

  • Nov-29-2021

    Madrid

  • Dec-06-2021

    Kuala Lumpur

  • Dec-06-2021

    London

  • Dec-12-2021

    Dubai

  • Dec-13-2021

    Istanbul

  • Dec-20-2021

    Paris

  • Dec-27-2021

    Madrid

  • Jan-03-2022

    Kuala Lumpur

  • Jan-03-2022

    London

  • Jan-09-2022

    Dubai

  • Jan-10-2022

    Istanbul

  • Jan-17-2022

    Paris

  • Jan-24-2022

    Madrid

  • Feb-07-2022

    Kuala Lumpur

  • Feb-07-2022

    London

  • Feb-13-2022

    Dubai

  • Feb-14-2022

    Istanbul

  • Feb-21-2022

    Paris

  • Feb-28-2022

    Madrid

  • Mar-07-2022

    Kuala Lumpur

  • Mar-07-2022

    London

  • Mar-13-2022

    Dubai

  • Mar-14-2022

    Istanbul

  • Mar-21-2022

    Paris

  • Mar-28-2022

    Madrid

  • Apr-04-2022

    Kuala Lumpur

  • Apr-04-2022

    London

  • Apr-10-2022

    Dubai

  • Apr-11-2022

    Istanbul

  • Apr-18-2022

    Paris

  • Apr-25-2022

    Madrid

Course Details

Course Outline

5 days course

 

Introduction to Quality Management

 

  • Basics of quality management
  • Principles of quality management
  • Measuring overall cost of “Quality” and “Non-Quality”
  • Understanding customer demands
  • Methods and tools for maintaining quality

 

Methods of Quality Service

 

  • Easy proposed method for a successful quality management
  • Measuring and analysing methods
  • Statistics procedure control
  • Concept of “Six sigma rule and balanced scorecard”
  • Systems of quality management
  • Understanding the ISO9000

 

Finding the Gaps in Quality

 

  • Concept of “Porter’s value chain” and it’s importance
  • Auditing and preparation of audit reports
  • Understanding the concept of “Root cause exercise” and “Root cause analysis”
  • Concept of “Pareto” analysis and its importance
  • Risk management and methods for problem solving

 

Handling Customer Expectations

 

  • Understanding the client demands
  • Tips on how to exceed customer expectations
  • Creating a successful team
  • Importance of getting/requesting feedbacks
  • Customer satisfaction
  • Self-criticising methodology

 

Effective Quality Leader

 

  • Qualities of an effective quality leader
  • Self-evaluation and its importance
  • Common mistakes in quality management and how to overcome
  • Understanding the delegation method
  • How to plan for certification, the steps
  • Review of the course and “Question and Answer session”

Course Video