EFQM: Road to Excellence

Quality and Productivity

Course Info

Duration: 1 Week

Type: In Classroom

Available Dates

Venue

  • Aug-02-2021

    Kuala Lumpur

  • Aug-02-2021

    London

  • Aug-08-2021

    Dubai

  • Aug-09-2021

    Istanbul

  • Aug-16-2021

    Paris

  • Aug-23-2021

    Madrid

  • Sep-06-2021

    Kuala Lumpur

  • Sep-06-2021

    London

  • Sep-12-2021

    Dubai

  • Sep-13-2021

    Istanbul

  • Sep-20-2021

    Paris

  • Sep-27-2021

    Madrid

  • Oct-04-2021

    Kuala Lumpur

  • Oct-04-2021

    London

  • Oct-10-2021

    Dubai

  • Oct-11-2021

    Istanbul

  • Oct-18-2021

    Paris

  • Oct-25-2021

    Madrid

  • Nov-08-2021

    Kuala Lumpur

  • Nov-08-2021

    London

  • Nov-14-2021

    Dubai

  • Nov-15-2021

    Istanbul

  • Nov-22-2021

    Paris

  • Nov-29-2021

    Madrid

  • Dec-06-2021

    Kuala Lumpur

  • Dec-06-2021

    London

  • Dec-12-2021

    Dubai

  • Dec-13-2021

    Istanbul

  • Dec-20-2021

    Paris

  • Dec-27-2021

    Madrid

  • Jan-03-2022

    Kuala Lumpur

  • Jan-03-2022

    London

  • Jan-09-2022

    Dubai

  • Jan-10-2022

    Istanbul

  • Jan-17-2022

    Paris

  • Jan-24-2022

    Madrid

  • Feb-07-2022

    Kuala Lumpur

  • Feb-07-2022

    London

  • Feb-13-2022

    Dubai

  • Feb-14-2022

    Istanbul

  • Feb-21-2022

    Paris

  • Feb-28-2022

    Madrid

  • Mar-07-2022

    Kuala Lumpur

  • Mar-07-2022

    London

  • Mar-13-2022

    Dubai

  • Mar-14-2022

    Istanbul

  • Mar-21-2022

    Paris

  • Mar-28-2022

    Madrid

  • Apr-04-2022

    Kuala Lumpur

  • Apr-04-2022

    London

  • Apr-10-2022

    Dubai

  • Apr-11-2022

    Istanbul

  • Apr-18-2022

    Paris

  • Apr-25-2022

    Madrid

Course Details

Course Outline

5 days course

 

The Road Towards Excellence

 

  • The Ingredients of Sustainable Improvement.
  • Defining the Burning Platform.
  • The Committed to Excellence (C2E) Journey.
  • What is Excellence?
  • Mapping Stakeholders and their Expectations.

 

The EFQM Excellence Model

 

  • What is Driving Change?
  • Fundamental Concepts, Criteria and RADAR.
  • Phases of Excellence.
  • The 5 Enablers of the Model.
  • Conducting a Self-Assessment.

 

Prioritizing Opportunities to Improve

 

  • Prioritizing the Output of Self-Assessment.
  • Using Pareto Analysis.
  • Improve versus Maintain versus Reduce.
  • Assessing Impact versus Ease.

 

Managing Improvement Projects

 

  • The Six Phases of a Project.
  • Project Success Criteria.
  • Using RADAR to Implement Improvements.
  • Preparing for the Site Visit in C2E.
  • The Role of Validator.

 

Putting the Model into Practice

 

  • Using the Quick Check Tool.
  • Creating Annual Action Plans.

Course Video