Effective Administration Skills, Office Management and secretary

Course Info

Length: 1 Week

Type: In Classroom

Available Dates

Venue

  • Dec-16-2024

    London

  • Dec-16-2024

    Amsterdam

  • Dec-23-2024

    Istanbul

  • Dec-23-2024

    Singapore

  • Dec-30-2024

    Kuala Lumpur

  • Dec-30-2024

    Paris

  • Jan-06-2025

    Paris

  • Jan-06-2025

    Singapore

  • Jan-13-2025

    London

  • Jan-13-2025

    Amsterdam

  • Jan-20-2025

    Barcelona

  • Jan-20-2025

    Dubai

  • Jan-27-2025

    Istanbul

  • Jan-27-2025

    Kuala Lumpur

  • Feb-03-2025

    Singapore

  • Feb-03-2025

    Paris

  • Feb-10-2025

    Amsterdam

  • Feb-10-2025

    London

  • Feb-17-2025

    Barcelona

  • Feb-17-2025

    Dubai

  • Feb-24-2025

    Kuala Lumpur

  • Feb-24-2025

    Istanbul

  • Mar-03-2025

    Singapore

  • Mar-03-2025

    Paris

  • Mar-10-2025

    London

  • Mar-10-2025

    Amsterdam

  • Mar-17-2025

    Barcelona

  • Mar-17-2025

    Dubai

  • Mar-24-2025

    Istanbul

  • Mar-24-2025

    Kuala Lumpur

  • Apr-07-2025

    Singapore

  • Apr-07-2025

    Paris

  • Apr-14-2025

    Amsterdam

  • Apr-14-2025

    London

  • Apr-21-2025

    Dubai

  • Apr-21-2025

    Barcelona

  • Apr-28-2025

    Istanbul

  • Apr-28-2025

    Kuala Lumpur

  • May-05-2025

    Singapore

  • May-05-2025

    Paris

  • May-12-2025

    Amsterdam

  • May-12-2025

    London

  • May-19-2025

    Barcelona

  • May-19-2025

    Dubai

  • May-26-2025

    Kuala Lumpur

  • May-26-2025

    Istanbul

  • June-02-2025

    Paris

  • June-02-2025

    Singapore

  • June-09-2025

    London

  • June-09-2025

    Amsterdam

  • June-16-2025

    Dubai

  • June-16-2025

    Barcelona

  • June-23-2025

    Istanbul

  • June-30-2025

    Paris

  • June-30-2025

    Singapore

  • June-30-2025

    Kuala Lumpur

  • July-07-2025

    Singapore

  • July-07-2025

    Paris

  • July-14-2025

    London

  • July-14-2025

    Amsterdam

  • July-21-2025

    Dubai

  • July-21-2025

    Barcelona

  • July-28-2025

    Kuala Lumpur

  • July-28-2025

    Istanbul

  • Aug-04-2025

    Paris

  • Aug-04-2025

    Singapore

  • Aug-11-2025

    Amsterdam

  • Aug-11-2025

    London

  • Aug-18-2025

    Barcelona

  • Aug-18-2025

    Dubai

  • Aug-25-2025

    Istanbul

  • Aug-25-2025

    Kuala Lumpur

  • Sep-01-2025

    Paris

  • Sep-01-2025

    Singapore

  • Sep-08-2025

    Amsterdam

  • Sep-08-2025

    London

  • Sep-15-2025

    Dubai

  • Sep-15-2025

    Barcelona

  • Sep-22-2025

    Istanbul

  • Sep-29-2025

    Paris

  • Sep-29-2025

    Kuala Lumpur

  • Sep-29-2025

    Singapore

  • Oct-06-2025

    Singapore

  • Oct-06-2025

    Paris

  • Oct-13-2025

    Amsterdam

  • Oct-13-2025

    London

  • Oct-20-2025

    Barcelona

  • Oct-20-2025

    Dubai

  • Oct-27-2025

    Kuala Lumpur

  • Oct-27-2025

    Istanbul

  • Nov-03-2025

    Singapore

  • Nov-03-2025

    Paris

  • Nov-10-2025

    Amsterdam

  • Nov-10-2025

    London

  • Nov-17-2025

    Barcelona

  • Nov-17-2025

    Dubai

  • Nov-24-2025

    Kuala Lumpur

  • Nov-24-2025

    Istanbul

  • Dec-01-2025

    Singapore

  • Dec-01-2025

    Paris

  • Dec-08-2025

    Amsterdam

  • Dec-08-2025

    London

  • Dec-15-2025

    Dubai

  • Dec-15-2025

    Barcelona

  • Dec-22-2025

    Istanbul

  • Dec-29-2025

    Paris

  • Dec-29-2025

    Kuala Lumpur

  • Dec-29-2025

    Singapore

Course Details

Course Outline

5 days course

Programme Introduction/ Roles, Competencies and Personal Effectiveness
 
  • Programme introduction and objectives
  • Action planning
  • The ‘competence’ model of skills, behaviours and values
  • Emotional and Chronistic Intelligence
  • Personal competence review
  • Time management constraints – resources, systems, other people and self
  • Handling requests and conflicting priorities

 

Managing Working Relationships /Communication Skills/Supervising Admin Staff
 
  • Coaching and training colleagues and staff – skills of on-job training.
  • Communication and listening skills – lessons from NLP.
  • Developing a network of working relationships – influencing skills.
  • People problems and stubborn employees.
  • Building rapport.
  • Criticism skills.
  • Assertiveness and conflict.
  • Practical motivation.

 

 Team Working, Communication and Meetings
 
  • Team working and team roles.
  • Briefing skills – giving, receiving and passing on.
  • Organising, and participating in, meetings.
  • Notes, minutes and follow-up.

 

Managing Time/Desk Management and Office Technology/Writing Skills
 
  • Planning and priority setting.
  • Office layout and ergonomics.
  • Managing the paper-load and developing paperless systems.
  • Getting the best from office technology.
  • Letter writing.
  • E-mail efficiency and etiquette.
  • Writing and editing reports.
  • Proof-reading skills.
  • Writing & designing presentation slides.
  • Setting up/developing writing layout and style guidelines for the organisation.

 

Handling Information & Budgets/Improving Customer Service and Systems
 
  • Standards of information management – scheduling, filtering and digesting.
  • Interpreting & presenting statistical information.
  • Designing & using graphs.
  • Developing customer service and systems – continuous improvement.
  • Designing surveys, presenting findings and interpreting meaning.
  • Fundamentals concepts of financial management.
  • Monitoring budgets and variance.
  • Action planning.

Course Video