Effective Administration Skills, Office Management and secretary

Administration & Secretary

Course Info

Length: 1 Week

City: Amsterdam

Type: In Classroom

Available Dates

  • Feb-21-2022

    Amsterdam

  • Mar-21-2022

    Amsterdam

  • Apr-18-2022

    Amsterdam

  • May-09-2022

    Amsterdam

  • June-06-2022

    Amsterdam

  • July-25-2022

    Amsterdam

  • Aug-15-2022

    Amsterdam

  • Sep-05-2022

    Amsterdam

  • Oct-10-2022

    Amsterdam

  • Oct-31-2022

    Amsterdam

  • Nov-14-2022

    Amsterdam

  • Nov-28-2022

    Amsterdam

  • Dec-05-2022

    Amsterdam

  • Dec-19-2022

    Amsterdam

  • Dec-20-2022

    Amsterdam

  • Jan-17-2023

    Amsterdam

Dates in Other Venues

  • Jan-31-2022

    Dubai

  • Feb-07-2022

    Kuala Lumpur

  • Feb-07-2022

    London

  • Feb-07-2022

    Dubai

  • Feb-14-2022

    Istanbul

  • Feb-21-2022

    Paris

  • Feb-21-2022

    London

  • Feb-21-2022

    Geneva

  • Feb-21-2022

    Berlin

  • Feb-21-2022

    Barcelona

  • Feb-28-2022

    Madrid

  • Feb-28-2022

    Dubai

  • Mar-07-2022

    Kuala Lumpur

  • Mar-07-2022

    London

  • Mar-14-2022

    Istanbul

  • Mar-14-2022

    Dubai

  • Mar-21-2022

    Paris

  • Mar-21-2022

    Geneva

  • Mar-21-2022

    Berlin

  • Mar-21-2022

    Barcelona

  • Mar-28-2022

    Madrid

  • Mar-28-2022

    London

  • Mar-28-2022

    Dubai

  • Apr-04-2022

    Kuala Lumpur

  • Apr-04-2022

    London

  • Apr-04-2022

    Dubai

  • Apr-11-2022

    Istanbul

  • Apr-18-2022

    Paris

  • Apr-18-2022

    Dubai

  • Apr-18-2022

    Geneva

  • Apr-18-2022

    Berlin

  • Apr-18-2022

    Barcelona

  • Apr-25-2022

    Madrid

  • Apr-25-2022

    London

  • May-02-2022

    Istanbul

  • May-02-2022

    Paris

  • May-02-2022

    Madrid

  • May-02-2022

    Geneva

  • May-02-2022

    Barcelona

  • May-09-2022

    London

  • May-09-2022

    Dubai

  • May-30-2022

    Kuala Lumpur

  • May-30-2022

    London

  • May-30-2022

    Dubai

  • May-30-2022

    Berlin

  • June-06-2022

    London

  • June-13-2022

    Dubai

  • June-13-2022

    Berlin

  • June-20-2022

    Kuala Lumpur

  • June-20-2022

    Istanbul

  • June-20-2022

    Paris

  • June-20-2022

    Barcelona

  • June-27-2022

    Madrid

  • June-27-2022

    London

  • June-27-2022

    Dubai

  • June-27-2022

    Geneva

  • July-04-2022

    London

  • July-04-2022

    Dubai

  • July-04-2022

    Berlin

  • July-11-2022

    Istanbul

  • July-11-2022

    Paris

  • July-11-2022

    Madrid

  • July-11-2022

    Geneva

  • July-11-2022

    Barcelona

  • July-25-2022

    Kuala Lumpur

  • July-25-2022

    London

  • July-25-2022

    Dubai

  • Aug-08-2022

    Kuala Lumpur

  • Aug-08-2022

    Madrid

  • Aug-08-2022

    London

  • Aug-15-2022

    Dubai

  • Aug-22-2022

    Geneva

  • Aug-22-2022

    Berlin

  • Aug-29-2022

    Istanbul

  • Aug-29-2022

    Paris

  • Aug-29-2022

    London

  • Aug-29-2022

    Dubai

  • Aug-29-2022

    Barcelona

  • Sep-05-2022

    London

  • Sep-05-2022

    Dubai

  • Sep-12-2022

    Kuala Lumpur

  • Sep-12-2022

    Istanbul

  • Sep-12-2022

    Paris

  • Sep-12-2022

    Geneva

  • Sep-12-2022

    Berlin

  • Sep-12-2022

    Barcelona

  • Sep-19-2022

    Madrid

  • Sep-26-2022

    London

  • Sep-26-2022

    Dubai

  • Oct-03-2022

    Kuala Lumpur

  • Oct-03-2022

    Istanbul

  • Oct-03-2022

    Paris

  • Oct-03-2022

    London

  • Oct-03-2022

    Berlin

  • Oct-03-2022

    Barcelona

  • Oct-10-2022

    Dubai

  • Oct-10-2022

    Geneva

  • Oct-17-2022

    Istanbul

  • Oct-17-2022

    Paris

  • Oct-17-2022

    Madrid

  • Oct-17-2022

    Barcelona

  • Oct-24-2022

    Kuala Lumpur

  • Oct-24-2022

    London

  • Oct-24-2022

    Berlin

  • Oct-31-2022

    Madrid

  • Oct-31-2022

    Dubai

  • Oct-31-2022

    Geneva

  • Nov-07-2022

    Paris

  • Nov-07-2022

    Madrid

  • Nov-07-2022

    Dubai

  • Nov-07-2022

    Geneva

  • Nov-07-2022

    Barcelona

  • Nov-14-2022

    Kuala Lumpur

  • Nov-14-2022

    Istanbul

  • Nov-14-2022

    London

  • Nov-14-2022

    Berlin

  • Nov-21-2022

    Madrid

  • Nov-21-2022

    Dubai

  • Nov-28-2022

    Kuala Lumpur

  • Nov-28-2022

    Istanbul

  • Nov-28-2022

    Paris

  • Nov-28-2022

    London

  • Nov-28-2022

    Geneva

  • Nov-28-2022

    Berlin

  • Nov-28-2022

    Barcelona

  • Dec-05-2022

    Kuala Lumpur

  • Dec-05-2022

    Istanbul

  • Dec-05-2022

    Madrid

  • Dec-05-2022

    London

  • Dec-05-2022

    Dubai

  • Dec-05-2022

    Berlin

  • Dec-12-2022

    Paris

  • Dec-12-2022

    Geneva

  • Dec-12-2022

    Barcelona

  • Dec-19-2022

    Kuala Lumpur

  • Dec-19-2022

    London

  • Dec-19-2022

    Berlin

  • Dec-20-2022

    Paris

  • Dec-20-2022

    Kuala Lumpur

  • Dec-20-2022

    Dubai

  • Dec-20-2022

    Geneva

  • Dec-20-2022

    Berlin

  • Dec-20-2022

    Barcelona

  • Dec-26-2022

    Istanbul

  • Dec-26-2022

    Paris

  • Dec-26-2022

    Madrid

  • Dec-26-2022

    Dubai

  • Dec-26-2022

    Geneva

  • Dec-26-2022

    Barcelona

  • Dec-27-2022

    Madrid

  • Dec-27-2022

    Istanbul

  • Dec-27-2022

    Paris

  • Dec-27-2022

    London

  • Dec-27-2022

    Geneva

  • Dec-27-2022

    Barcelona

  • Jan-03-2023

    Kuala Lumpur

  • Jan-03-2023

    London

  • Jan-10-2023

    Istanbul

  • Jan-10-2023

    Dubai

  • Jan-17-2023

    Paris

  • Jan-17-2023

    Geneva

  • Jan-17-2023

    Berlin

  • Jan-17-2023

    Barcelona

  • Jan-24-2023

    Madrid

  • Jan-24-2023

    London

Course Details

Course Outline

5 days course

Programme Introduction/ Roles, Competencies and Personal Effectiveness
 
  • Programme introduction and objectives
  • Action planning
  • The ‘competence’ model of skills, behaviours and values
  • Emotional and Chronistic Intelligence
  • Personal competence review
  • Time management constraints – resources, systems, other people and self
  • Handling requests and conflicting priorities

 

Managing Working Relationships /Communication Skills/Supervising Admin Staff
 
  • Coaching and training colleagues and staff – skills of on-job training.
  • Communication and listening skills – lessons from NLP.
  • Developing a network of working relationships – influencing skills.
  • People problems and stubborn employees.
  • Building rapport.
  • Criticism skills.
  • Assertiveness and conflict.
  • Practical motivation.

 

 Team Working, Communication and Meetings
 
  • Team working and team roles.
  • Briefing skills – giving, receiving and passing on.
  • Organising, and participating in, meetings.
  • Notes, minutes and follow-up.

 

Managing Time/Desk Management and Office Technology/Writing Skills
 
  • Planning and priority setting.
  • Office layout and ergonomics.
  • Managing the paper-load and developing paperless systems.
  • Getting the best from office technology.
  • Letter writing.
  • E-mail efficiency and etiquette.
  • Writing and editing reports.
  • Proof-reading skills.
  • Writing & designing presentation slides.
  • Setting up/developing writing layout and style guidelines for the organisation.

 

Handling Information & Budgets/Improving Customer Service and Systems
 
  • Standards of information management – scheduling, filtering and digesting.
  • Interpreting & presenting statistical information.
  • Designing & using graphs.
  • Developing customer service and systems – continuous improvement.
  • Designing surveys, presenting findings and interpreting meaning.
  • Fundamentals concepts of financial management.
  • Monitoring budgets and variance.
  • Action planning.

Course Video