Advanced Employee Relations Training

Human Resources

Course Info

Duration: 1 Week

Type: In Classroom

Available Dates

Venue

  • Sep-27-2021

    Madrid

  • Oct-04-2021

    Kuala Lumpur

  • Oct-04-2021

    London

  • Oct-11-2021

    Istanbul

  • Oct-11-2021

    Dubai

  • Oct-18-2021

    Paris

  • Oct-18-2021

    Geneva

  • Oct-25-2021

    Madrid

  • Nov-08-2021

    Kuala Lumpur

  • Nov-08-2021

    London

  • Nov-15-2021

    Istanbul

  • Nov-15-2021

    Dubai

  • Nov-22-2021

    Paris

  • Nov-22-2021

    Geneva

  • Nov-29-2021

    Madrid

  • Dec-06-2021

    Kuala Lumpur

  • Dec-06-2021

    London

  • Dec-13-2021

    Istanbul

  • Dec-13-2021

    Dubai

  • Dec-20-2021

    Paris

  • Dec-20-2021

    Geneva

  • Dec-27-2021

    Madrid

  • Jan-03-2022

    Kuala Lumpur

  • Jan-03-2022

    London

  • Jan-10-2022

    Istanbul

  • Jan-10-2022

    Dubai

  • Jan-17-2022

    Paris

  • Jan-17-2022

    Geneva

  • Jan-24-2022

    Madrid

  • Feb-07-2022

    Kuala Lumpur

  • Feb-07-2022

    London

  • Feb-14-2022

    Istanbul

  • Feb-14-2022

    Dubai

  • Feb-21-2022

    Paris

  • Feb-21-2022

    Geneva

  • Feb-28-2022

    Madrid

  • Mar-07-2022

    Kuala Lumpur

  • Mar-07-2022

    London

  • Mar-14-2022

    Istanbul

  • Mar-14-2022

    Dubai

  • Mar-21-2022

    Paris

  • Mar-21-2022

    Geneva

  • Mar-28-2022

    Madrid

  • Apr-04-2022

    Kuala Lumpur

  • Apr-04-2022

    London

  • Apr-11-2022

    Istanbul

  • Apr-11-2022

    Dubai

  • Apr-18-2022

    Paris

  • Apr-18-2022

    Geneva

  • Apr-25-2022

    Madrid

Course Details

Course Outline

5 days course

 

Introduction to Employee Relations (ER)
 
  • Understanding the importance of labour law
  • Definition of labour law in employee relations
  • Duties and responsibilities and rights of employees
  • Duties and responsibilities of employers

 

Managing Performance of Employees
 
  • Understanding the importance of employee surveys
  • How to measure morale surveys?
  • Application of subjective and objective data
  • Identifying the key indicators in morale surveys
  • ER and its role in performance management
  • Fair performance management system and its importance

 

Responsibilities of ER Counsellors
 
  • Understanding the terminology of personal issues
  • Methods of counselling
  • Understanding the line between coaching and counselling
  • Understanding the responsibilities of ER counsellors
  • Understanding when to provide counselling and when not to

 

Grievances vs Complaints vs Whining
 
  • Terminology of grievance, complaints and whining
  • Understanding the condition of grievance vs complaints vs whining
  • Handling procedures
  • Key performance indicators for resolution of grievance

 

Resolution of Disputes:
 
  • Terminology of a dispute
  • Understanding the different types of disputes
  • Labour law understanding of disputes
  • Resolving disputes
  • Ways to resolve disputes , when escalated : when disputes are creating conflicts
  • Review of the course and “Question and Answer session”