Available Dates
May-13-2024
Amsterdam
June-10-2024
Amsterdam
July-08-2024
Amsterdam
Aug-12-2024
Amsterdam
Sep-09-2024
Amsterdam
Oct-14-2024
Amsterdam
Nov-11-2024
Amsterdam
Dec-09-2024
Amsterdam
Dates in Other Venues
Apr-29-2024
Barcelona
Apr-29-2024
Singapore
May-06-2024
Dubai
May-06-2024
Barcelona
May-13-2024
London
May-20-2024
Istanbul
May-20-2024
Kuala Lumpur
May-27-2024
Singapore
May-27-2024
Paris
June-03-2024
Barcelona
June-03-2024
Dubai
June-10-2024
London
June-17-2024
Istanbul
June-17-2024
Kuala Lumpur
June-24-2024
Paris
June-24-2024
Singapore
July-01-2024
Dubai
July-01-2024
Barcelona
July-08-2024
London
July-15-2024
Kuala Lumpur
July-15-2024
Istanbul
July-22-2024
Dubai
July-22-2024
Paris
July-29-2024
Singapore
July-29-2024
Barcelona
Aug-05-2024
Barcelona
Aug-05-2024
Dubai
Aug-12-2024
London
Aug-19-2024
Kuala Lumpur
Aug-19-2024
Istanbul
Aug-26-2024
Paris
Aug-26-2024
Singapore
Sep-02-2024
Dubai
Sep-02-2024
Barcelona
Sep-09-2024
London
Sep-16-2024
Istanbul
Sep-16-2024
Kuala Lumpur
Sep-23-2024
Paris
Sep-23-2024
Dubai
Sep-30-2024
Barcelona
Sep-30-2024
Singapore
Oct-07-2024
Barcelona
Oct-07-2024
Dubai
Oct-14-2024
London
Oct-21-2024
Kuala Lumpur
Oct-21-2024
Istanbul
Oct-28-2024
Paris
Oct-28-2024
Singapore
Nov-04-2024
Barcelona
Nov-04-2024
Dubai
Nov-11-2024
London
Nov-18-2024
Istanbul
Nov-18-2024
Kuala Lumpur
Nov-25-2024
Paris
Nov-25-2024
Singapore
Dec-02-2024
Barcelona
Dec-02-2024
Dubai
Dec-09-2024
London
Dec-16-2024
Kuala Lumpur
Dec-16-2024
Istanbul
Dec-23-2024
Paris
Dec-23-2024
Dubai
Dec-30-2024
Singapore
Dec-30-2024
Barcelona
10 days course
Cutting down on credit;
Bad debts; and Sales discounts.
Credit application form;
Trade references; Bankers references;
Credit checks; and Credit insurance.
Terms and conditions of sale; Interest;
Invoices and Aged debt analysis and debt turn.
The Courts and their powers of collection; and 3 track system
Statutory Demands, Insolvency and Bankruptcy
Winding up petitions;
Voluntary arrangements; and Administration orders.
What VAT relief is available?;
How to claim relief; and Tax relief.
Credit Checking Agencies
An explanation of what credit checking agencies do;
The information they hold and How to use their services.
A history of factoring; an explanation of how their products work;
The services they can offer.
What services are on offer; and How to use their services effectively?
The Courts : How and when it is appropriate to use the courts;
Advice on applying for legal resolution;
The 3 track system; Small Claims Track;
Fast Track; Multi track; and Costs verses Settlement and Is it worth it?.
Telephone skills;
Handling problems and objections;
Dealing with difficult customers and controlling anger; and How to gain commitment to pay.
When to choice written forms of communication;
Email verses letters and When is each format appropriate Sample letters (Request for payment )
Demand for payment and Legal demand for payment).
Common responses and excuses;
How to reply to customer responses; and How to gain commitment