Effective Administration Skills, Office Management and secretary

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Apr-29-2024

    Kuala Lumpur

  • May-27-2024

    Kuala Lumpur

  • June-24-2024

    Kuala Lumpur

  • July-29-2024

    Kuala Lumpur

  • Aug-26-2024

    Kuala Lumpur

  • Sep-30-2024

    Kuala Lumpur

  • Oct-28-2024

    Kuala Lumpur

  • Nov-25-2024

    Kuala Lumpur

  • Dec-30-2024

    Kuala Lumpur

Dates in Other Venues

  • Apr-22-2024

    Istanbul

  • Apr-22-2024

    Singapore

  • Apr-29-2024

    Paris

  • May-06-2024

    Singapore

  • May-06-2024

    Paris

  • May-13-2024

    Barcelona

  • May-13-2024

    Dubai

  • May-20-2024

    London

  • May-20-2024

    Amsterdam

  • May-27-2024

    Istanbul

  • June-03-2024

    Singapore

  • June-03-2024

    Paris

  • June-10-2024

    Barcelona

  • June-10-2024

    Dubai

  • June-17-2024

    Amsterdam

  • June-17-2024

    London

  • June-24-2024

    Istanbul

  • July-01-2024

    Singapore

  • July-01-2024

    Paris

  • July-08-2024

    Barcelona

  • July-08-2024

    Dubai

  • July-15-2024

    London

  • July-15-2024

    Amsterdam

  • July-22-2024

    Singapore

  • July-22-2024

    Istanbul

  • July-29-2024

    Paris

  • Aug-05-2024

    Paris

  • Aug-05-2024

    Singapore

  • Aug-12-2024

    Barcelona

  • Aug-12-2024

    Dubai

  • Aug-19-2024

    London

  • Aug-19-2024

    Amsterdam

  • Aug-26-2024

    Istanbul

  • Sep-02-2024

    Singapore

  • Sep-02-2024

    Paris

  • Sep-09-2024

    Dubai

  • Sep-09-2024

    Barcelona

  • Sep-16-2024

    Amsterdam

  • Sep-16-2024

    London

  • Sep-23-2024

    Singapore

  • Sep-23-2024

    Istanbul

  • Sep-30-2024

    Paris

  • Oct-07-2024

    Singapore

  • Oct-07-2024

    Paris

  • Oct-14-2024

    Barcelona

  • Oct-14-2024

    Dubai

  • Oct-21-2024

    London

  • Oct-21-2024

    Amsterdam

  • Oct-28-2024

    Istanbul

  • Nov-04-2024

    Singapore

  • Nov-04-2024

    Paris

  • Nov-11-2024

    Barcelona

  • Nov-11-2024

    Dubai

  • Nov-18-2024

    London

  • Nov-18-2024

    Amsterdam

  • Nov-25-2024

    Istanbul

  • Dec-02-2024

    Singapore

  • Dec-02-2024

    Paris

  • Dec-09-2024

    Barcelona

  • Dec-09-2024

    Dubai

  • Dec-16-2024

    Amsterdam

  • Dec-16-2024

    London

  • Dec-23-2024

    Istanbul

  • Dec-23-2024

    Singapore

  • Dec-30-2024

    Paris

Course Details

Course Outline

5 days course

Programme Introduction/ Roles, Competencies and Personal Effectiveness
 
  • Programme introduction and objectives
  • Action planning
  • The ‘competence’ model of skills, behaviours and values
  • Emotional and Chronistic Intelligence
  • Personal competence review
  • Time management constraints – resources, systems, other people and self
  • Handling requests and conflicting priorities

 

Managing Working Relationships /Communication Skills/Supervising Admin Staff
 
  • Coaching and training colleagues and staff – skills of on-job training.
  • Communication and listening skills – lessons from NLP.
  • Developing a network of working relationships – influencing skills.
  • People problems and stubborn employees.
  • Building rapport.
  • Criticism skills.
  • Assertiveness and conflict.
  • Practical motivation.

 

 Team Working, Communication and Meetings
 
  • Team working and team roles.
  • Briefing skills – giving, receiving and passing on.
  • Organising, and participating in, meetings.
  • Notes, minutes and follow-up.

 

Managing Time/Desk Management and Office Technology/Writing Skills
 
  • Planning and priority setting.
  • Office layout and ergonomics.
  • Managing the paper-load and developing paperless systems.
  • Getting the best from office technology.
  • Letter writing.
  • E-mail efficiency and etiquette.
  • Writing and editing reports.
  • Proof-reading skills.
  • Writing & designing presentation slides.
  • Setting up/developing writing layout and style guidelines for the organisation.

 

Handling Information & Budgets/Improving Customer Service and Systems
 
  • Standards of information management – scheduling, filtering and digesting.
  • Interpreting & presenting statistical information.
  • Designing & using graphs.
  • Developing customer service and systems – continuous improvement.
  • Designing surveys, presenting findings and interpreting meaning.
  • Fundamentals concepts of financial management.
  • Monitoring budgets and variance.
  • Action planning.

Course Video