Essential skills for HR professionals

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Apr-01-2024

    Kuala Lumpur

  • Apr-29-2024

    Kuala Lumpur

  • May-06-2024

    Kuala Lumpur

  • June-03-2024

    Kuala Lumpur

  • July-01-2024

    Kuala Lumpur

  • July-29-2024

    Kuala Lumpur

  • Aug-05-2024

    Kuala Lumpur

  • Sep-02-2024

    Kuala Lumpur

  • Sep-30-2024

    Kuala Lumpur

  • Oct-07-2024

    Kuala Lumpur

  • Nov-04-2024

    Kuala Lumpur

  • Dec-02-2024

    Kuala Lumpur

  • Dec-30-2024

    Kuala Lumpur

Dates in Other Venues

  • Mar-11-2024

    Paris

  • Mar-11-2024

    Singapore

  • Mar-18-2024

    Barcelona

  • Mar-18-2024

    Dubai

  • Mar-25-2024

    Amsterdam

  • Mar-25-2024

    London

  • Apr-01-2024

    Istanbul

  • Apr-08-2024

    Paris

  • Apr-08-2024

    Singapore

  • Apr-15-2024

    Barcelona

  • Apr-15-2024

    Dubai

  • Apr-22-2024

    Istanbul

  • Apr-22-2024

    London

  • Apr-29-2024

    Amsterdam

  • May-06-2024

    Istanbul

  • May-06-2024

    Paris

  • May-13-2024

    Singapore

  • May-13-2024

    Paris

  • May-20-2024

    Dubai

  • May-20-2024

    Barcelona

  • May-27-2024

    London

  • May-27-2024

    Amsterdam

  • June-03-2024

    Istanbul

  • June-10-2024

    Singapore

  • June-10-2024

    Paris

  • June-17-2024

    Dubai

  • June-17-2024

    Barcelona

  • June-24-2024

    Amsterdam

  • June-24-2024

    London

  • July-01-2024

    Istanbul

  • July-08-2024

    Singapore

  • July-08-2024

    Paris

  • July-15-2024

    Barcelona

  • July-15-2024

    Dubai

  • July-22-2024

    London

  • July-22-2024

    Istanbul

  • July-29-2024

    Amsterdam

  • Aug-05-2024

    Istanbul

  • Aug-12-2024

    Paris

  • Aug-12-2024

    Singapore

  • Aug-19-2024

    Dubai

  • Aug-19-2024

    Barcelona

  • Aug-26-2024

    Amsterdam

  • Aug-26-2024

    London

  • Sep-02-2024

    Istanbul

  • Sep-09-2024

    Singapore

  • Sep-09-2024

    Paris

  • Sep-16-2024

    Barcelona

  • Sep-16-2024

    Dubai

  • Sep-23-2024

    London

  • Sep-23-2024

    Istanbul

  • Sep-30-2024

    Amsterdam

  • Oct-07-2024

    Istanbul

  • Oct-14-2024

    Singapore

  • Oct-14-2024

    Paris

  • Oct-21-2024

    Barcelona

  • Oct-21-2024

    Dubai

  • Oct-28-2024

    London

  • Oct-28-2024

    Amsterdam

  • Nov-04-2024

    Istanbul

  • Nov-11-2024

    Paris

  • Nov-11-2024

    Singapore

  • Nov-18-2024

    Barcelona

  • Nov-18-2024

    Dubai

  • Nov-25-2024

    Amsterdam

  • Nov-25-2024

    London

  • Dec-02-2024

    Istanbul

  • Dec-09-2024

    Paris

  • Dec-09-2024

    Singapore

  • Dec-16-2024

    Barcelona

  • Dec-16-2024

    Dubai

  • Dec-23-2024

    Istanbul

  • Dec-23-2024

    London

  • Dec-30-2024

    Amsterdam

Course Details

Course Outline

5 days course

 
Human Resources and Communication

 

  • Definition of Communication
  • Communication in HR
  • Characteristics of an Effective HR Communicator
  • Questioning Techniques
  • Listening and Empathy
  • Interviewing Techniques: 
    • The STAR Technique
    • The FACT Technique
    • The Probing Technique
    • The Leading Technique
  • Basics of Public Speaking

 

HR Business Communication and HR Report

 

  • Basics of Business Writing
  • Writing HR Reports 
  • Common Mistakes in Writing HR Correspondence and Reports
  • Examples of HR Correspondence and Reports

 

Conflict Resolution: A Required Skill for HR Professionals
 
  • Definition of Conflict
  • Sources of Conflict in HR
  • Thomas Kilmann Conflict Model 
  • Influencing Skills
  • Practical Applications in HR

 

Client-Centric HR Departments
 
  • Definition of Customer Service
  • Internal Customers versus External Customers
  • The Importance of Customer Service in HR
  • HR Customers – Who Are They!
  • Building a Customer Service Mentality in the HR Department

 

Coaching and Counselling Employees and Line Managers
 
  • Coaching, Counseling and Mentoring
  • Importance of Coaching and Counselling to HR Professionals
  • Difference between Coaching, Counseling and Mentoring
  • The 5 Principles of Coaching:
    • Principle 1: Feedback 
    • Principle 2: Accountability 
    • Principle 3 Challenge 
    • Principle 4: Tension 
    • Principle 5: Systems
  • The “TGROW” Model of a Super Coach (Topic, Goal, Reality, Options, Will)

 

 

 
Emotional Intelligence (EI): The Base for Honing HR Professional Competencies
 
  • Definition of Emotional Intelligence
  • Self-Awareness and Self-Management
  • The Importance of EI for HR Professionals
  • Developing EI Competencies 
  • Daily Applications in the HR Environment

Course Video