Manage and Improve Employee Performance

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Mar-11-2024

    Kuala Lumpur

  • Apr-08-2024

    Kuala Lumpur

  • May-13-2024

    Kuala Lumpur

  • June-10-2024

    Kuala Lumpur

  • July-08-2024

    Kuala Lumpur

  • Aug-12-2024

    Kuala Lumpur

  • Sep-09-2024

    Kuala Lumpur

  • Oct-14-2024

    Kuala Lumpur

  • Nov-11-2024

    Kuala Lumpur

  • Dec-09-2024

    Kuala Lumpur

Dates in Other Venues

  • Mar-04-2024

    London

  • Mar-04-2024

    Amsterdam

  • Mar-11-2024

    Istanbul

  • Mar-18-2024

    Singapore

  • Mar-18-2024

    Paris

  • Mar-25-2024

    Barcelona

  • Mar-25-2024

    Dubai

  • Apr-01-2024

    London

  • Apr-01-2024

    Amsterdam

  • Apr-08-2024

    Istanbul

  • Apr-15-2024

    Singapore

  • Apr-15-2024

    Paris

  • Apr-22-2024

    Dubai

  • Apr-22-2024

    London

  • Apr-29-2024

    Amsterdam

  • Apr-29-2024

    Barcelona

  • May-06-2024

    Amsterdam

  • May-06-2024

    London

  • May-13-2024

    Istanbul

  • May-20-2024

    Paris

  • May-20-2024

    Singapore

  • May-27-2024

    Dubai

  • May-27-2024

    Barcelona

  • June-03-2024

    Amsterdam

  • June-03-2024

    London

  • June-10-2024

    Istanbul

  • June-17-2024

    Singapore

  • June-17-2024

    Paris

  • June-24-2024

    Barcelona

  • June-24-2024

    Dubai

  • July-01-2024

    London

  • July-01-2024

    Amsterdam

  • July-08-2024

    Istanbul

  • July-15-2024

    Paris

  • July-15-2024

    Singapore

  • July-22-2024

    London

  • July-22-2024

    Dubai

  • July-29-2024

    Amsterdam

  • July-29-2024

    Barcelona

  • Aug-05-2024

    Amsterdam

  • Aug-05-2024

    London

  • Aug-12-2024

    Istanbul

  • Aug-19-2024

    Paris

  • Aug-19-2024

    Singapore

  • Aug-26-2024

    Dubai

  • Aug-26-2024

    Barcelona

  • Sep-02-2024

    London

  • Sep-02-2024

    Amsterdam

  • Sep-09-2024

    Istanbul

  • Sep-16-2024

    Paris

  • Sep-16-2024

    Singapore

  • Sep-23-2024

    Dubai

  • Sep-23-2024

    London

  • Sep-30-2024

    Barcelona

  • Sep-30-2024

    Amsterdam

  • Oct-07-2024

    London

  • Oct-07-2024

    Amsterdam

  • Oct-14-2024

    Istanbul

  • Oct-21-2024

    Paris

  • Oct-21-2024

    Singapore

  • Oct-28-2024

    Dubai

  • Oct-28-2024

    Barcelona

  • Nov-04-2024

    London

  • Nov-04-2024

    Amsterdam

  • Nov-11-2024

    Istanbul

  • Nov-18-2024

    Singapore

  • Nov-18-2024

    Paris

  • Nov-25-2024

    Barcelona

  • Nov-25-2024

    Dubai

  • Dec-02-2024

    London

  • Dec-02-2024

    Amsterdam

  • Dec-09-2024

    Istanbul

  • Dec-16-2024

    Paris

  • Dec-16-2024

    Singapore

  • Dec-23-2024

    London

  • Dec-23-2024

    Dubai

  • Dec-30-2024

    Amsterdam

  • Dec-30-2024

    Barcelona

Course Details

Course Outline

5 days course

 

 Understanding Yourself and Others
 
  • The performance cycle

  • Planning and supporting performance

  • Exploring human psychology

  • Your Johari window

  • How are attitudes formed?

  • Your personality style explored

  • Understanding Emotional Intelligence (EI)

 

Performance Improvement Planning (PIP)
 
  • Introduction to performance management of people

  • Grievance and disciplinaries procedures

  • HR managers, grievances and disciplinaries

  • Tribunals and tribunal procedures

  • Understanding performance decline and the factors affecting performance

  • Work performance interviewing

  • Communication skills for the performance interview

  • Managing good performance – behavioural reinforcement theory

 

Driving Performance through Talent Management
 
  • Talent management – explored

  • Individual employee incentive and recognition programmes

  • Employee resourcing: best practices

  • Introducing basics of manpower planning

  • Flexibility and introducing the ‘flexible firm’

  • Differentiating succession management & talent management

 

Giving Feedback and Making Appraisal Work
 
  • The principles of effective performance appraisal

  • Performance management in a multi-cultural setting

  • How to deal with common mistakes and minimise failure

  • How to structure an appraisal meeting - a step-by-step outline

  • Giving feedback with Emotional Intelligence (EI)

 
Dealing with ‘Difficult’ People

 

  • Providing appropriate career-path planning - supporting development

  • Dealing with difficult people and stakeholders

  • Behaviour styles – passive, aggressive, passive-aggressive & assertive

  • Handling aggression in others

  • Personal Action Planning

Course Video