Manage and Improve Employee Performance

Course Info

Length: 1 Week

Type: Online

Available Dates

Fees

  • May-27-2024

    1,390

  • June-24-2024

    1,390

  • July-22-2024

    1,390

  • Aug-26-2024

    1,390

  • Sep-23-2024

    1,390

Course Details

Course Outline

5 days course

 Understanding Yourself and Others
 
  • The performance cycle

  • Planning and supporting performance

  • Exploring human psychology

  • Your Johari window

  • How are attitudes formed?

  • Your personality style explored

  • Understanding Emotional Intelligence (EI)

Performance Improvement Planning (PIP)
 
  • Introduction to performance management of people

  • Grievance and disciplinaries procedures

  • HR managers, grievances and disciplinaries

  • Tribunals and tribunal procedures

  • Understanding performance decline and the factors affecting performance

  • Work performance interviewing

  • Communication skills for the performance interview

  • Managing good performance – behavioural reinforcement theory

Driving Performance through Talent Management
 
  • Talent management – explored

  • Individual employee incentive and recognition programmes

  • Employee resourcing: best practices

  • Introducing basics of manpower planning

  • Flexibility and introducing the ‘flexible firm’

  • Differentiating succession management & talent management

Giving Feedback and Making Appraisal Work
 
  • The principles of effective performance appraisal

  • Performance management in a multi-cultural setting

  • How to deal with common mistakes and minimise failure

  • How to structure an appraisal meeting - a step-by-step outline

  • Giving feedback with Emotional Intelligence (EI)

Dealing with ‘Difficult’ People

 

  • Providing appropriate career-path planning - supporting development

  • Dealing with difficult people and stakeholders

  • Behaviour styles – passive, aggressive, passive-aggressive & assertive

  • Handling aggression in others

  • Personal Action Planning

Course Video