Crisis Management and Organisational Resilience

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Mar-25-2024

    Kuala Lumpur

  • Apr-22-2024

    Kuala Lumpur

  • May-27-2024

    Kuala Lumpur

  • June-24-2024

    Kuala Lumpur

  • July-22-2024

    Kuala Lumpur

  • Aug-26-2024

    Kuala Lumpur

  • Sep-23-2024

    Kuala Lumpur

  • Oct-28-2024

    Kuala Lumpur

  • Nov-25-2024

    Kuala Lumpur

  • Dec-23-2024

    Kuala Lumpur

Dates in Other Venues

  • Mar-04-2024

    Paris

  • Mar-04-2024

    Singapore

  • Mar-11-2024

    Barcelona

  • Mar-11-2024

    Dubai

  • Mar-18-2024

    Amsterdam

  • Mar-18-2024

    London

  • Mar-25-2024

    Istanbul

  • Apr-01-2024

    Singapore

  • Apr-01-2024

    Paris

  • Apr-08-2024

    Dubai

  • Apr-08-2024

    Barcelona

  • Apr-15-2024

    London

  • Apr-15-2024

    Amsterdam

  • Apr-22-2024

    Singapore

  • Apr-29-2024

    Paris

  • Apr-29-2024

    Istanbul

  • May-06-2024

    Singapore

  • May-06-2024

    Paris

  • May-13-2024

    Dubai

  • May-13-2024

    Barcelona

  • May-20-2024

    Amsterdam

  • May-20-2024

    London

  • May-27-2024

    Istanbul

  • June-03-2024

    Singapore

  • June-03-2024

    Paris

  • June-10-2024

    Barcelona

  • June-10-2024

    Dubai

  • June-17-2024

    London

  • June-17-2024

    Amsterdam

  • June-24-2024

    Istanbul

  • July-01-2024

    Singapore

  • July-01-2024

    Paris

  • July-08-2024

    Dubai

  • July-08-2024

    Barcelona

  • July-15-2024

    London

  • July-15-2024

    Amsterdam

  • July-22-2024

    Singapore

  • July-29-2024

    Istanbul

  • July-29-2024

    Paris

  • Aug-05-2024

    Paris

  • Aug-05-2024

    Singapore

  • Aug-12-2024

    Dubai

  • Aug-12-2024

    Barcelona

  • Aug-19-2024

    London

  • Aug-19-2024

    Amsterdam

  • Aug-26-2024

    Istanbul

  • Sep-02-2024

    Singapore

  • Sep-02-2024

    Paris

  • Sep-09-2024

    Dubai

  • Sep-09-2024

    Barcelona

  • Sep-16-2024

    Amsterdam

  • Sep-16-2024

    London

  • Sep-23-2024

    Singapore

  • Sep-30-2024

    Paris

  • Sep-30-2024

    Istanbul

  • Oct-07-2024

    Paris

  • Oct-07-2024

    Singapore

  • Oct-14-2024

    Barcelona

  • Oct-14-2024

    Dubai

  • Oct-21-2024

    London

  • Oct-21-2024

    Amsterdam

  • Oct-28-2024

    Istanbul

  • Nov-04-2024

    Singapore

  • Nov-04-2024

    Paris

  • Nov-11-2024

    Barcelona

  • Nov-11-2024

    Dubai

  • Nov-18-2024

    London

  • Nov-18-2024

    Amsterdam

  • Nov-25-2024

    Istanbul

  • Dec-02-2024

    Singapore

  • Dec-02-2024

    Paris

  • Dec-09-2024

    Dubai

  • Dec-09-2024

    Barcelona

  • Dec-16-2024

    London

  • Dec-16-2024

    Amsterdam

  • Dec-23-2024

    Singapore

  • Dec-30-2024

    Paris

  • Dec-30-2024

    Istanbul

Course Details

Course Outline

5 days course

 

Strategic Management and Resilience
 
  • Defining terms and understanding the importance of resilience
  • The links between risk, issue, crisis, business continuity and reputation management
  • The importance of building a resilient organisation
  • The key elements needed to build a resilient organisation
  • Role of leadership in building resilience

 

Risk Management and Vulnerability Analysis
 
  • Key elements of effective risk analysis and management
  • Threats, vulnerabilities, loss/impact
  • Reputation and strategic management, and vulnerability analysis
  • Evaluation of brand, business model and strategic capabilities
  • Risk assessment, frameworks and international standards
  • Strategic issue management and threat assessment
  • Threat assessment using conventional and alternative methods
  • Disruptive challenges

 

Business Continuity Management and Resilience
 
  • What is BCM?
  • International Standards and BCM
  • Business impact analysis
  • Developing a BCM team

 

Strategic Anticipation and Foresight Analysis
 
  • Purpose and limitations of strategic anticipation
  • Issues management
  • Delphi method
  • Scenario planning
  • Horizon scanning
  • Trend analysis

 

Crisis, Consequence and Recovery Management
 
  • Nature of crises – unpredictability, inherently unstable, complex situations
  • Features of modern crises
  • Problems posed by social media during a crisis
  • Standards and frameworks: PAS200
  • Pre-crisis planning
  • Acute phase and situational awareness
  • Media management
  • Decision-making during a crisis
  • Consequence management and recovery strategies

Course Video