Crisis Management and Response Measures

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • June-10-2024

    Kuala Lumpur

  • July-08-2024

    Kuala Lumpur

  • Aug-12-2024

    Kuala Lumpur

  • Sep-09-2024

    Kuala Lumpur

  • Oct-14-2024

    Kuala Lumpur

  • Nov-11-2024

    Kuala Lumpur

  • Dec-09-2024

    Kuala Lumpur

Dates in Other Venues

  • May-27-2024

    Dubai

  • May-27-2024

    Barcelona

  • June-03-2024

    London

  • June-03-2024

    Amsterdam

  • June-10-2024

    Istanbul

  • June-17-2024

    Paris

  • June-17-2024

    Singapore

  • June-24-2024

    Barcelona

  • June-24-2024

    Dubai

  • July-01-2024

    Amsterdam

  • July-01-2024

    London

  • July-08-2024

    Istanbul

  • July-15-2024

    Singapore

  • July-15-2024

    Paris

  • July-22-2024

    Amsterdam

  • July-22-2024

    Barcelona

  • July-29-2024

    London

  • July-29-2024

    Dubai

  • Aug-05-2024

    Amsterdam

  • Aug-05-2024

    London

  • Aug-12-2024

    Istanbul

  • Aug-19-2024

    Paris

  • Aug-19-2024

    Singapore

  • Aug-26-2024

    Barcelona

  • Aug-26-2024

    Dubai

  • Sep-02-2024

    Amsterdam

  • Sep-02-2024

    London

  • Sep-09-2024

    Istanbul

  • Sep-16-2024

    Paris

  • Sep-16-2024

    Singapore

  • Sep-23-2024

    Barcelona

  • Sep-23-2024

    Amsterdam

  • Sep-30-2024

    London

  • Sep-30-2024

    Dubai

  • Oct-07-2024

    Amsterdam

  • Oct-07-2024

    London

  • Oct-14-2024

    Istanbul

  • Oct-21-2024

    Paris

  • Oct-21-2024

    Singapore

  • Oct-28-2024

    Barcelona

  • Oct-28-2024

    Dubai

  • Nov-04-2024

    London

  • Nov-04-2024

    Amsterdam

  • Nov-11-2024

    Istanbul

  • Nov-18-2024

    Paris

  • Nov-18-2024

    Singapore

  • Nov-25-2024

    Dubai

  • Nov-25-2024

    Barcelona

  • Dec-02-2024

    London

  • Dec-02-2024

    Amsterdam

  • Dec-09-2024

    Istanbul

  • Dec-16-2024

    Singapore

  • Dec-16-2024

    Paris

  • Dec-23-2024

    Amsterdam

  • Dec-23-2024

    Barcelona

  • Dec-30-2024

    London

  • Dec-30-2024

    Dubai

Course Details

Course Outline

5 days course

 

Evaluate, Mitigate and Responding to Challenges

 

  • Understanding Strategic Crisis Management.
  • Consider the complete range of risks to your organisation.
  • CMT and ERT - Roles & Responsibilities.
  • Issues management, master this before it becomes a Crisis.
  • Who else inside and outside the organisation should be involved?
  • Five deadly Leadership behaviours & Six winning strategies.
  • Understanding 'denial-curve' and 'group-think' syndromes.

 

Planning & Security, who and what else should be considered?

 

  • Security Management & Asset Protection.
  • Case Studies, why some companies fail, and others survive?
  • Based on the previous module, self-evaluation questionnaire.
  • Developing, improving & implementing Emergency Response Plans.
  • Business Continuity Management (BCM) Strategies.
  • Case Study and Workshop.

 

 

Crisis Communications & Incident On-Scene Management
 
  • Incident Command Systems (ICS).
  • On Scene Crisis Management, essential elements for success.
  • Emergency Communication Centres, avoiding the ten most common mistakes.
  • Reputation Management - Managing Social Media.
  • Press Conference & step by step guidance on how to conduct TV interviews.
  • Case Study.
  • Exercise: Crisis Communications Strategy.

 

 

The Human Factor - What Can Go Right and What can go Wrong
 
  • Alerting and Warning.
  • Evacuation Strategies.
  • Major Incident Simulation - Role Playing Workshop.
  • Psychological & Welfare concerns in Crisis Management.
  • How to improve staff morale and confidence in the process.
  • Questionnaire, are your batteries in good condition?
  • Corporate Case Study – when the board get it wrong.

 

Crisis Management Plan Testing, Training and Exercising
 
  • Case Studies x 3 with the same root cause, are we learning?
  • Exercises: a programme of learning and of validating plans and procedures.
  • How to get advantageous results from an exercise.
  • Post Incident evaluations, de-briefing skills, managing hot & cold de-briefs.
  • Critique report writing, executive summaries and key recommendations.
  • Closing the loop. Implementing recommendations, continuing the process.

Course Video