Mastering Quality Management: ISO 9001:2015 Comprehensive Training

Course Info

Length: 2 Weeks

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • May-06-2024

    Kuala Lumpur

  • June-03-2024

    Kuala Lumpur

  • July-01-2024

    Kuala Lumpur

  • Aug-05-2024

    Kuala Lumpur

  • Sep-02-2024

    Kuala Lumpur

  • Oct-07-2024

    Kuala Lumpur

  • Nov-04-2024

    Kuala Lumpur

  • Dec-02-2024

    Kuala Lumpur

Dates in Other Venues

  • Apr-22-2024

    Dubai

  • Apr-29-2024

    Barcelona

  • May-06-2024

    Istanbul

  • May-13-2024

    Singapore

  • May-13-2024

    Paris

  • May-20-2024

    London

  • May-20-2024

    Amsterdam

  • May-27-2024

    Barcelona

  • May-27-2024

    Dubai

  • June-03-2024

    Istanbul

  • June-10-2024

    Paris

  • June-10-2024

    Singapore

  • June-17-2024

    Amsterdam

  • June-17-2024

    London

  • June-24-2024

    Barcelona

  • June-24-2024

    Dubai

  • July-01-2024

    Istanbul

  • July-08-2024

    Singapore

  • July-08-2024

    Paris

  • July-15-2024

    Amsterdam

  • July-15-2024

    London

  • July-22-2024

    Dubai

  • July-29-2024

    Barcelona

  • Aug-05-2024

    Istanbul

  • Aug-12-2024

    Singapore

  • Aug-12-2024

    Paris

  • Aug-19-2024

    London

  • Aug-19-2024

    Amsterdam

  • Aug-26-2024

    Dubai

  • Aug-26-2024

    Barcelona

  • Sep-02-2024

    Istanbul

  • Sep-09-2024

    Paris

  • Sep-09-2024

    Singapore

  • Sep-16-2024

    Amsterdam

  • Sep-16-2024

    London

  • Sep-23-2024

    Dubai

  • Sep-30-2024

    Barcelona

  • Oct-07-2024

    Istanbul

  • Oct-14-2024

    Paris

  • Oct-14-2024

    Singapore

  • Oct-21-2024

    Amsterdam

  • Oct-21-2024

    London

  • Oct-28-2024

    Dubai

  • Oct-28-2024

    Barcelona

  • Nov-04-2024

    Istanbul

  • Nov-11-2024

    Singapore

  • Nov-11-2024

    Paris

  • Nov-18-2024

    London

  • Nov-18-2024

    Amsterdam

  • Nov-25-2024

    Barcelona

  • Nov-25-2024

    Dubai

  • Dec-02-2024

    Istanbul

  • Dec-09-2024

    Paris

  • Dec-09-2024

    Singapore

  • Dec-16-2024

    London

  • Dec-16-2024

    Amsterdam

  • Dec-23-2024

    Dubai

  • Dec-30-2024

    Barcelona

Course Details

Course Outline

10 days course

Introduction to Quality Management and ISO 9001:2015

  • Overview of ISO 9001:2015 and its relevance
  • Quality Management Principles
  • Introduction to the structure of ISO 9001:2015
  • Understanding the Annex SL framework
  • Identifying key interested parties and risk-based thinking

 

Context of the Organization

  • In-depth analysis of organizational context
  • Needs and expectations of interested parties
  • Determining the scope of the QMS
  • Understanding and managing external and internal issues
  • Interactive workshop on aligning QMS with organizational context

Leadership and Commitment

  • Role of top management in QMS
  • Establishing a quality policy
  • Roles, responsibilities, and authorities in QMS
  • Leadership's role in promoting a quality culture
  • Case studies of effective leadership in quality management

Planning for the QMS

  • Addressing risks and opportunities
  • Setting quality objectives and planning to achieve them
  • Change management strategies
  • Developing a comprehensive risk management framework
  • Group exercises on creating actionable quality plans

Support and Resources

  • Identifying and managing resources for QMS
  • Importance of competence, training, and awareness
  • Creating and maintaining documented information
  • Strategies for effective communication and awareness in QMS
  • Workshop on resource allocation and management

Operation – Part 1

  • Operational planning and control
  • Requirements for products and services
  • Control of externally provided processes, products, and services
  • Interactive session on design and development of services

Operation – Part 2

  • Control of production and service provision
  • Release of products and services
  • Control of nonconforming outputs
  • Practical exercises on operational control and process improvement

Performance Evaluation

  • Monitoring, measurement, analysis, and evaluation
  • Internal audit methodology and practices
  • Management review mechanisms
  • Implementing KPIs and performance metrics
  • Workshop on developing an internal audit program

Improvement – Part 1

  • General concepts of improvement in QMS
  • Identifying and selecting opportunities for improvement
  • Corrective actions and problem-solving techniques
  • Case studies on successful QMS improvements

Improvement – Part 2 and Course Wrap-Up

  • Continual improvement strategies
  • Implementing and managing a culture of continuous improvement
  • Review of ISO 9001:2015 requirements and best practices
  • Final assessment and certification
  • Feedback session and course conclusion