Process Management Mapping and Improvement

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Nov-04-2024

    Kuala Lumpur

  • Dec-02-2024

    Kuala Lumpur

  • Dec-23-2024

    Kuala Lumpur

  • Jan-13-2025

    Kuala Lumpur

  • Feb-10-2025

    Kuala Lumpur

  • Mar-10-2025

    Kuala Lumpur

  • Apr-14-2025

    Kuala Lumpur

  • May-12-2025

    Kuala Lumpur

  • June-09-2025

    Kuala Lumpur

  • July-14-2025

    Kuala Lumpur

  • Aug-11-2025

    Kuala Lumpur

  • Sep-08-2025

    Kuala Lumpur

  • Oct-13-2025

    Kuala Lumpur

  • Nov-10-2025

    Kuala Lumpur

  • Dec-08-2025

    Kuala Lumpur

Dates in Other Venues

  • Nov-04-2024

    Istanbul

  • Nov-11-2024

    Singapore

  • Nov-11-2024

    Paris

  • Nov-18-2024

    Barcelona

  • Nov-18-2024

    Dubai

  • Nov-25-2024

    Amsterdam

  • Nov-25-2024

    London

  • Dec-02-2024

    Istanbul

  • Dec-09-2024

    Singapore

  • Dec-09-2024

    Paris

  • Dec-16-2024

    Barcelona

  • Dec-16-2024

    Dubai

  • Dec-23-2024

    Amsterdam

  • Dec-30-2024

    Istanbul

  • Dec-30-2024

    London

  • Jan-06-2025

    Dubai

  • Jan-06-2025

    Barcelona

  • Jan-13-2025

    Istanbul

  • Jan-20-2025

    Singapore

  • Jan-20-2025

    Paris

  • Jan-27-2025

    London

  • Jan-27-2025

    Amsterdam

  • Feb-03-2025

    Dubai

  • Feb-03-2025

    Barcelona

  • Feb-10-2025

    Istanbul

  • Feb-17-2025

    Singapore

  • Feb-17-2025

    Paris

  • Feb-24-2025

    London

  • Feb-24-2025

    Amsterdam

  • Mar-03-2025

    Barcelona

  • Mar-03-2025

    Dubai

  • Mar-10-2025

    Istanbul

  • Mar-17-2025

    Paris

  • Mar-17-2025

    Singapore

  • Mar-24-2025

    Amsterdam

  • Mar-24-2025

    London

  • Apr-07-2025

    Dubai

  • Apr-07-2025

    Barcelona

  • Apr-14-2025

    Istanbul

  • Apr-21-2025

    Paris

  • Apr-21-2025

    Singapore

  • Apr-28-2025

    Amsterdam

  • Apr-28-2025

    London

  • May-05-2025

    Barcelona

  • May-05-2025

    Dubai

  • May-12-2025

    Istanbul

  • May-19-2025

    Paris

  • May-19-2025

    Singapore

  • May-26-2025

    London

  • May-26-2025

    Amsterdam

  • June-02-2025

    Barcelona

  • June-02-2025

    Dubai

  • June-09-2025

    Istanbul

  • June-16-2025

    Singapore

  • June-16-2025

    Paris

  • June-23-2025

    London

  • June-30-2025

    Dubai

  • June-30-2025

    Barcelona

  • June-30-2025

    Amsterdam

  • July-07-2025

    Barcelona

  • July-07-2025

    Dubai

  • July-14-2025

    Istanbul

  • July-21-2025

    Paris

  • July-21-2025

    Singapore

  • July-28-2025

    London

  • July-28-2025

    Amsterdam

  • Aug-04-2025

    Dubai

  • Aug-04-2025

    Barcelona

  • Aug-11-2025

    Istanbul

  • Aug-18-2025

    Paris

  • Aug-18-2025

    Singapore

  • Aug-25-2025

    Amsterdam

  • Aug-25-2025

    London

  • Sep-01-2025

    Dubai

  • Sep-01-2025

    Barcelona

  • Sep-08-2025

    Istanbul

  • Sep-15-2025

    Paris

  • Sep-15-2025

    Singapore

  • Sep-22-2025

    London

  • Sep-29-2025

    Amsterdam

  • Sep-29-2025

    Dubai

  • Sep-29-2025

    Barcelona

  • Oct-06-2025

    Dubai

  • Oct-06-2025

    Barcelona

  • Oct-13-2025

    Istanbul

  • Oct-13-2025

    London

  • Oct-20-2025

    Paris

  • Oct-20-2025

    Singapore

  • Oct-27-2025

    Amsterdam

  • Nov-03-2025

    Dubai

  • Nov-03-2025

    Barcelona

  • Nov-10-2025

    London

  • Nov-10-2025

    Istanbul

  • Nov-17-2025

    Singapore

  • Nov-17-2025

    Paris

  • Nov-24-2025

    Amsterdam

  • Dec-01-2025

    Barcelona

  • Dec-01-2025

    Dubai

  • Dec-08-2025

    Istanbul

  • Dec-08-2025

    London

  • Dec-15-2025

    Paris

  • Dec-15-2025

    Singapore

  • Dec-29-2025

    Amsterdam

  • Dec-29-2025

    Dubai

  • Dec-29-2025

    Barcelona

Course Details

Course Outline

5 days course

 

Process Definitions and Elements
 
  • Process Definition.
  • Process Approach to Improvement.
  • Advantages of Process Mapping.
  • Elements of a Process.
  • Benefits of Process Maps.
  • Attributes of a Process Map:
    • Who Is the Customer?
    • What Is Critical to their Satisfaction?
    • Where Can we Obtain Process Performance Data?
    • How Well Do our Processes Satisfy their Needs?
    • What Is our Business Value Chain?
    • What Is Process Efficiency and Effectiveness?
    • Stakeholders Analysis

 

Comprehending Process Approach as per International Quality Standards
 
  • Comprehending Process Approach
  • Process Characteristics
  • The Plan-Do-Check-Act (PDCA) Approach
  • Opportunities in Terms of Reducing Cycle Time, Defects and
  • Non-Value-Added

 

Process Assessments Approaches

 

  • Key Terms
  • Mapping Process
  • Kinds of Mapping Tools
    • Simple Flow Charting
    • Geo Graphs, Spaghetti/Workflow Diagrams.
    • Swim Lane (Deployment) Flowcharts.
    • Supplier-Input-Process-Output-Customer Charts (SIPOC- Six Sigma Projects).
    • Value-Added/Non-Value-Added Analysis.
    • Value Stream Maps.
    • Cycle Time Map.
  • Process Hierarchy.
  • Process Maps Symbols.
  • IDEFO Process Map.
    • Non-Value-Added Analysis
  • Lean Thinking to Reduce Waste in Processes.
  • The Eight Types of Waste Found in Processes.
  • 5S – A Framework to Organize and Maintain your Workplace.
  • Failure Mode and Effects Analysis (FMEA).

 

Process Analysis and Improvement

 

  • Customer Oriented Processes.
  • Support Oriented Processes.
  • Management Processes.
  • Diagnosis of a Process.
  • Analysing and Improving a Process.
  • Turtle Diagram.
  • Using Process Maps to Identify Root Causes.
  • 12 Cornerstone Tools to Process Streamlining.
  • Problem-Solving Techniques.
  • Process Auditing as a Tool for Continuous Improvement.
  • Process Mapping in Six Sigma Projects.

 

Process Measurement and Benchmarking
 
  • Why Measure?
  • Setting Targets
  • Process KPIs.
  • Benchmarking and the Balanced Scorecard.

Course Video