Process Management Mapping and Improvement

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Mar-04-2024

    Kuala Lumpur

  • Apr-01-2024

    Kuala Lumpur

  • Apr-22-2024

    Kuala Lumpur

  • May-06-2024

    Kuala Lumpur

  • June-03-2024

    Kuala Lumpur

  • July-01-2024

    Kuala Lumpur

  • July-22-2024

    Kuala Lumpur

  • Aug-05-2024

    Kuala Lumpur

  • Sep-02-2024

    Kuala Lumpur

  • Sep-23-2024

    Kuala Lumpur

  • Oct-07-2024

    Kuala Lumpur

  • Nov-04-2024

    Kuala Lumpur

  • Dec-02-2024

    Kuala Lumpur

  • Dec-23-2024

    Kuala Lumpur

Dates in Other Venues

  • Mar-04-2024

    Istanbul

  • Mar-11-2024

    Paris

  • Mar-11-2024

    Singapore

  • Mar-18-2024

    Barcelona

  • Mar-18-2024

    Dubai

  • Mar-25-2024

    London

  • Mar-25-2024

    Amsterdam

  • Apr-01-2024

    Istanbul

  • Apr-08-2024

    Singapore

  • Apr-08-2024

    Paris

  • Apr-15-2024

    Barcelona

  • Apr-15-2024

    Dubai

  • Apr-22-2024

    Amsterdam

  • Apr-29-2024

    London

  • Apr-29-2024

    Istanbul

  • May-06-2024

    Istanbul

  • May-13-2024

    Singapore

  • May-13-2024

    Paris

  • May-20-2024

    Dubai

  • May-20-2024

    Barcelona

  • May-27-2024

    Amsterdam

  • May-27-2024

    London

  • June-03-2024

    Istanbul

  • June-10-2024

    Paris

  • June-10-2024

    Singapore

  • June-17-2024

    Barcelona

  • June-17-2024

    Dubai

  • June-24-2024

    London

  • June-24-2024

    Amsterdam

  • July-01-2024

    Istanbul

  • July-08-2024

    Paris

  • July-08-2024

    Singapore

  • July-15-2024

    Dubai

  • July-15-2024

    Barcelona

  • July-22-2024

    Amsterdam

  • July-29-2024

    Istanbul

  • July-29-2024

    London

  • Aug-05-2024

    Istanbul

  • Aug-12-2024

    Singapore

  • Aug-12-2024

    Paris

  • Aug-19-2024

    Dubai

  • Aug-19-2024

    Barcelona

  • Aug-26-2024

    Amsterdam

  • Aug-26-2024

    London

  • Sep-02-2024

    Istanbul

  • Sep-09-2024

    Paris

  • Sep-09-2024

    Singapore

  • Sep-16-2024

    Dubai

  • Sep-16-2024

    Barcelona

  • Sep-23-2024

    Amsterdam

  • Sep-30-2024

    Istanbul

  • Sep-30-2024

    London

  • Oct-07-2024

    Istanbul

  • Oct-14-2024

    Paris

  • Oct-14-2024

    Singapore

  • Oct-21-2024

    Dubai

  • Oct-21-2024

    Barcelona

  • Oct-28-2024

    Amsterdam

  • Oct-28-2024

    London

  • Nov-04-2024

    Istanbul

  • Nov-11-2024

    Paris

  • Nov-11-2024

    Singapore

  • Nov-18-2024

    Barcelona

  • Nov-18-2024

    Dubai

  • Nov-25-2024

    London

  • Nov-25-2024

    Amsterdam

  • Dec-02-2024

    Istanbul

  • Dec-09-2024

    Singapore

  • Dec-09-2024

    Paris

  • Dec-16-2024

    Dubai

  • Dec-16-2024

    Barcelona

  • Dec-23-2024

    Amsterdam

  • Dec-30-2024

    Istanbul

  • Dec-30-2024

    London

Course Details

Course Outline

5 days course

 

Process Definitions and Elements
 
  • Process Definition.
  • Process Approach to Improvement.
  • Advantages of Process Mapping.
  • Elements of a Process.
  • Benefits of Process Maps.
  • Attributes of a Process Map:
    • Who Is the Customer?
    • What Is Critical to their Satisfaction?
    • Where Can we Obtain Process Performance Data?
    • How Well Do our Processes Satisfy their Needs?
    • What Is our Business Value Chain?
    • What Is Process Efficiency and Effectiveness?
    • Stakeholders Analysis

 

Comprehending Process Approach as per International Quality Standards
 
  • Comprehending Process Approach
  • Process Characteristics
  • The Plan-Do-Check-Act (PDCA) Approach
  • Opportunities in Terms of Reducing Cycle Time, Defects and
  • Non-Value-Added

 

Process Assessments Approaches

 

  • Key Terms
  • Mapping Process
  • Kinds of Mapping Tools
    • Simple Flow Charting
    • Geo Graphs, Spaghetti/Workflow Diagrams.
    • Swim Lane (Deployment) Flowcharts.
    • Supplier-Input-Process-Output-Customer Charts (SIPOC- Six Sigma Projects).
    • Value-Added/Non-Value-Added Analysis.
    • Value Stream Maps.
    • Cycle Time Map.
  • Process Hierarchy.
  • Process Maps Symbols.
  • IDEFO Process Map.
    • Non-Value-Added Analysis
  • Lean Thinking to Reduce Waste in Processes.
  • The Eight Types of Waste Found in Processes.
  • 5S – A Framework to Organize and Maintain your Workplace.
  • Failure Mode and Effects Analysis (FMEA).

 

Process Analysis and Improvement

 

  • Customer Oriented Processes.
  • Support Oriented Processes.
  • Management Processes.
  • Diagnosis of a Process.
  • Analysing and Improving a Process.
  • Turtle Diagram.
  • Using Process Maps to Identify Root Causes.
  • 12 Cornerstone Tools to Process Streamlining.
  • Problem-Solving Techniques.
  • Process Auditing as a Tool for Continuous Improvement.
  • Process Mapping in Six Sigma Projects.

 

Process Measurement and Benchmarking
 
  • Why Measure?
  • Setting Targets
  • Process KPIs.
  • Benchmarking and the Balanced Scorecard.

Course Video