Process Management Mapping and Improvement
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Course Details
Introduction
Objective
Who should attend
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Every organisation runs on processes, whether simple daily tasks or complex cross-functional workflows. But here’s the challenge: how often do those processes really deliver maximum value, and how often do they create delays, duplication, or unnecessary costs? Leaders who can see beyond the surface and map processes clearly are the ones who uncover real opportunities for efficiency and growth.
The Process Management: Mapping and Improvement course by LPC Training is built to give professionals the tools to diagnose, analyse, and optimise processes with confidence. Over five intensive days, participants will explore practical methods like Lean, Six Sigma, PDCA, and process mapping to identify value-adding activities, reduce waste, and strengthen compliance with ISO standards.
This programme helps you build a roadmap for sustainable improvement, one that engages employees, aligns with strategy, and ensures long-lasting results.
Course Outline
Introduction to Process Management and Quality Standards:
- Defining processes, their characteristics, and why they matter
- Exploring types of business processes and how they differ from procedures and tasks
- Understanding quality, total quality management principles, and the cost of quality
- Discussing the benefits of effective process management and improvement
- Explaining the process approach in quality management systems
- Reviewing quality management standards and methodologies