Purchasing policies, processes and Service Level Agreements (SLAs) guide the activities of purchasing professionals and their business partners and provide a functional and moral compass. To ensure effectiveness, these documents must be aligned to the strategic intent and the broader environment of the organization. They must also be written using an appropriate language level and style.
In this course, we will demonstrate how to develop such policies, process flowcharts and SLAs in a simple, specific and appropriate style that meets the requirements of a modern organization. We will also illustrate how performance against processes and SLAs can be measured and analyzed for continuous improvement.
The Developing Purchasing Policies, Processes & SLAs training course will guide the participants through the development of appropriate procurement strategies, to creating the clear and measurable processes that will allow them to ensure that strategies are successfully implemented.
By the end of this Developing Purchasing Policies, Processes and SLAs Course , you will be able to:
- Outline the strategic role of purchasing in the organization
- Practice the latest business writing techniques suited for the development of policies, processes, procedures and SLAs
- Formulate policies to effectively govern the organization’s purchasing activities
- Design cross functional processes and procedures that optimize effort, cost, time, output and controls
- Develop SLAs that set smart rules of engagement between the purchasing department and the rest of the organization
- Identify the requirements of cross-functional stakeholders
- Implement appropriate policies and procedures
- Select the appropriate sourcing routes for all types of purchase
- Minimise contractual disputes and uncontrolled spending.
- Create a balanced scorecard of Key Performance Indicators (KPIs)
- Measure performance against key performance measures and SLAs
- Draft clear, concise, actionable policies and procedures
This Developing Purchasing Policies, Processes and SLAs Course is ideal for:
- Professionals working in Procurement, Purchasing or Buying
- Buyers in Public, military and government organisations
- Buyers working for private companies
- Managers of Purchasing sections
- Project personnel working with contractors
- Purchasing Managers in business, government and the military
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