Professional Collection Manager (PCM)

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • June-17-2024

    Kuala Lumpur

  • July-15-2024

    Kuala Lumpur

  • Aug-19-2024

    Kuala Lumpur

  • Sep-16-2024

    Kuala Lumpur

  • Oct-21-2024

    Kuala Lumpur

  • Nov-18-2024

    Kuala Lumpur

  • Dec-16-2024

    Kuala Lumpur

Dates in Other Venues

  • June-17-2024

    Istanbul

  • June-24-2024

    Singapore

  • June-24-2024

    Paris

  • July-01-2024

    Dubai

  • July-01-2024

    Barcelona

  • July-08-2024

    Amsterdam

  • July-08-2024

    London

  • July-15-2024

    Istanbul

  • July-22-2024

    Dubai

  • July-22-2024

    Paris

  • July-29-2024

    Singapore

  • July-29-2024

    Barcelona

  • Aug-05-2024

    Barcelona

  • Aug-05-2024

    Dubai

  • Aug-12-2024

    Amsterdam

  • Aug-12-2024

    London

  • Aug-19-2024

    Istanbul

  • Aug-26-2024

    Singapore

  • Aug-26-2024

    Paris

  • Sep-02-2024

    Barcelona

  • Sep-02-2024

    Dubai

  • Sep-09-2024

    Amsterdam

  • Sep-09-2024

    London

  • Sep-16-2024

    Istanbul

  • Sep-23-2024

    Paris

  • Sep-23-2024

    Dubai

  • Sep-30-2024

    Barcelona

  • Sep-30-2024

    Singapore

  • Oct-07-2024

    Dubai

  • Oct-07-2024

    Barcelona

  • Oct-14-2024

    Amsterdam

  • Oct-14-2024

    London

  • Oct-21-2024

    Istanbul

  • Oct-28-2024

    Paris

  • Oct-28-2024

    Singapore

  • Nov-04-2024

    Barcelona

  • Nov-04-2024

    Dubai

  • Nov-11-2024

    London

  • Nov-11-2024

    Amsterdam

  • Nov-18-2024

    Istanbul

  • Nov-25-2024

    Singapore

  • Nov-25-2024

    Paris

  • Dec-02-2024

    Barcelona

  • Dec-02-2024

    Dubai

  • Dec-09-2024

    Amsterdam

  • Dec-09-2024

    London

  • Dec-16-2024

    Istanbul

  • Dec-23-2024

    Paris

  • Dec-23-2024

    Dubai

  • Dec-30-2024

    Singapore

  • Dec-30-2024

    Barcelona

Course Details

Course Outline

5 days course

Exceptional Leadership

 

  • Recognize the basic principles of effective leadership.
  • Manage difficult situations appropriately.
  • Prioritize your roles and responsibilities.
  • Set goals and strategies for strengthening your leadership skills.
Building High Performing Teams

 

  • Build relationships on your team that nurture communication, collaboration and trust.
  • Create a vision, purpose and values with your team.
  • Set strategic and shared goals that foster commitment and accountability.
  • Identify the roles and work processes of your team members.
  • Implement conflict resolution techniques.
  • Set agreed upon ground rules for the team.
  • Hold effective meetings that end with results.
Successful Hiring Strategies | Effective Performance Management

 

  • Identify the right person to fill the position and objectively choose a candidate.
  • Compose effective, valuable and legal interview questions.
  • Access community and online resources for recruiting.
  • Identify Key Result Areas (KRAs) and Key Performance Indicators (KPIs).
  • Write effective performance evaluations.
  • Deliver effective feedback, coaching, and/or corrective action.
Introduction to Collection Industry Compliance

 

  • Identify the primary regulators and laws within the scope of the debt collection industry.
  • Describe the benefits of implementing a compliance program with an effective Compliance Management System (CMS).
  • Allocate talent, time, and other resources effectively by clearly defining compliance roles and responsibilities.
  • Apply the three stages of the Compliance Cycle when developing a CMS.
  • Use the ACA Compliance Checklist (and other resources) to plan and document compliance activities.
Managing the Collection Floor

 

  • Describe effective inventory management strategies.
  • Operate a compliant collection floor.
  • Develop key performance indicators (KPIs) to measure performance.
  • Develop and understand efficient, effective, and compliant practices for the collection floor.
  • CASE STUDIES | Previous year exam questions

Course Video