Job Proficiency and Performance

Human Resources

Course Info

Duration: 1 Week

City: London

Fees: 3,900

Type: In Classroom

Available Dates

  • Dec-06-2021

    London

  • Dec-27-2021

    London

  • Jan-03-2022

    London

  • Jan-24-2022

    London

  • Feb-07-2022

    London

  • Feb-21-2022

    London

  • Mar-07-2022

    London

  • Mar-28-2022

    London

  • Apr-04-2022

    London

  • Apr-25-2022

    London

  • May-09-2022

    London

  • May-30-2022

    London

  • June-06-2022

    London

  • June-27-2022

    London

  • July-04-2022

    London

  • July-25-2022

    London

  • Aug-08-2022

    London

  • Aug-29-2022

    London

  • Sep-05-2022

    London

  • Sep-26-2022

    London

  • Oct-17-2022

    London

  • Oct-31-2022

    London

  • Nov-14-2022

    London

  • Nov-28-2022

    London

  • Dec-05-2022

    London

  • Dec-19-2022

    London

Dates in Other Venues

  • Nov-29-2021

    Madrid

  • Nov-29-2021

    Istanbul

  • Dec-05-2021

    Dubai

  • Dec-06-2021

    Kuala Lumpur

  • Dec-06-2021

    Paris

  • Dec-06-2021

    Geneva

  • Dec-06-2021

    Amsterdam

  • Dec-06-2021

    Berlin

  • Dec-13-2021

    Istanbul

  • Dec-13-2021

    Madrid

  • Dec-19-2021

    Dubai

  • Dec-20-2021

    Paris

  • Dec-20-2021

    Kuala Lumpur

  • Dec-20-2021

    Geneva

  • Dec-20-2021

    Amsterdam

  • Dec-20-2021

    Berlin

  • Dec-26-2021

    Dubai

  • Dec-27-2021

    Madrid

  • Dec-27-2021

    Istanbul

  • Jan-03-2022

    Kuala Lumpur

  • Jan-09-2022

    Dubai

  • Jan-10-2022

    Istanbul

  • Jan-17-2022

    Paris

  • Jan-17-2022

    Geneva

  • Jan-17-2022

    Amsterdam

  • Jan-17-2022

    Berlin

  • Jan-24-2022

    Madrid

  • Jan-30-2022

    Dubai

  • Feb-06-2022

    Dubai

  • Feb-07-2022

    Kuala Lumpur

  • Feb-13-2022

    Dubai

  • Feb-14-2022

    Istanbul

  • Feb-21-2022

    Paris

  • Feb-21-2022

    Geneva

  • Feb-21-2022

    Amsterdam

  • Feb-21-2022

    Berlin

  • Feb-27-2022

    Dubai

  • Feb-28-2022

    Madrid

  • Mar-06-2022

    Dubai

  • Mar-07-2022

    Kuala Lumpur

  • Mar-13-2022

    Dubai

  • Mar-14-2022

    Istanbul

  • Mar-21-2022

    Paris

  • Mar-21-2022

    Geneva

  • Mar-21-2022

    Amsterdam

  • Mar-21-2022

    Berlin

  • Mar-27-2022

    Dubai

  • Mar-28-2022

    Madrid

  • Apr-03-2022

    Dubai

  • Apr-04-2022

    Kuala Lumpur

  • Apr-10-2022

    Dubai

  • Apr-11-2022

    Istanbul

  • Apr-18-2022

    Paris

  • Apr-18-2022

    Geneva

  • Apr-18-2022

    Amsterdam

  • Apr-18-2022

    Berlin

  • Apr-24-2022

    Dubai

  • Apr-25-2022

    Madrid

  • May-02-2022

    Kuala Lumpur

  • May-02-2022

    Amsterdam

  • May-02-2022

    Berlin

  • May-08-2022

    Dubai

  • May-09-2022

    Madrid

  • May-16-2022

    Paris

  • May-29-2022

    Dubai

  • May-30-2022

    Istanbul

  • May-30-2022

    Geneva

  • June-05-2022

    Dubai

  • June-06-2022

    Paris

  • June-12-2022

    Dubai

  • June-13-2022

    Kuala Lumpur

  • June-13-2022

    Berlin

  • June-20-2022

    Madrid

  • June-20-2022

    Amsterdam

  • June-26-2022

    Dubai

  • June-27-2022

    Istanbul

  • June-27-2022

    Geneva

  • July-10-2022

    Dubai

  • July-11-2022

    Paris

  • July-11-2022

    Madrid

  • July-11-2022

    Amsterdam

  • July-18-2022

    Kuala Lumpur

  • July-18-2022

    Istanbul

  • July-18-2022

    Geneva

  • July-18-2022

    Berlin

  • July-31-2022

    Dubai

  • Aug-07-2022

    Dubai

  • Aug-14-2022

    Dubai

  • Aug-15-2022

    Istanbul

  • Aug-15-2022

    Geneva

  • Aug-28-2022

    Dubai

  • Aug-29-2022

    Kuala Lumpur

  • Aug-29-2022

    Paris

  • Aug-29-2022

    Madrid

  • Aug-29-2022

    Amsterdam

  • Aug-29-2022

    Berlin

  • Sep-04-2022

    Dubai

  • Sep-05-2022

    Istanbul

  • Sep-05-2022

    Madrid

  • Sep-05-2022

    Geneva

  • Sep-11-2022

    Dubai

  • Sep-12-2022

    Kuala Lumpur

  • Sep-12-2022

    Berlin

  • Sep-25-2022

    Dubai

  • Sep-26-2022

    Paris

  • Sep-26-2022

    Amsterdam

  • Oct-03-2022

    Kuala Lumpur

  • Oct-03-2022

    Madrid

  • Oct-03-2022

    Geneva

  • Oct-03-2022

    Berlin

  • Oct-10-2022

    Istanbul

  • Oct-10-2022

    Paris

  • Oct-10-2022

    Amsterdam

  • Oct-16-2022

    Dubai

  • Oct-17-2022

    Kuala Lumpur

  • Oct-17-2022

    Geneva

  • Oct-24-2022

    Istanbul

  • Oct-24-2022

    Paris

  • Oct-24-2022

    Madrid

  • Oct-24-2022

    Amsterdam

  • Oct-24-2022

    Berlin

  • Oct-30-2022

    Dubai

  • Nov-07-2022

    Kuala Lumpur

  • Nov-07-2022

    Istanbul

  • Nov-07-2022

    Paris

  • Nov-07-2022

    Amsterdam

  • Nov-07-2022

    Berlin

  • Nov-13-2022

    Dubai

  • Nov-14-2022

    Madrid

  • Nov-14-2022

    Geneva

  • Nov-21-2022

    Istanbul

  • Nov-21-2022

    Paris

  • Nov-21-2022

    Amsterdam

  • Nov-21-2022

    Berlin

  • Nov-27-2022

    Dubai

  • Nov-28-2022

    Kuala Lumpur

  • Nov-28-2022

    Madrid

  • Nov-28-2022

    Geneva

  • Dec-04-2022

    Dubai

  • Dec-05-2022

    Kuala Lumpur

  • Dec-05-2022

    Istanbul

  • Dec-05-2022

    Madrid

  • Dec-05-2022

    Geneva

  • Dec-05-2022

    Amsterdam

  • Dec-12-2022

    Paris

  • Dec-12-2022

    Berlin

  • Dec-18-2022

    Dubai

  • Dec-19-2022

    Kuala Lumpur

  • Dec-19-2022

    Madrid

  • Dec-19-2022

    Amsterdam

  • Dec-26-2022

    Istanbul

  • Dec-26-2022

    Paris

  • Dec-26-2022

    Geneva

  • Dec-26-2022

    Berlin

Course Details

Course Outline

5 days course

 

Performing at Work
 

– Introducing the 4 key stages of managing performance
– The practices on which effective performance management is built
– The responsibilities of the individual and management
– Setting the standards – behavioural and performance
– How can we define good performance?
– Agreeing goals and objectives
– Knowledge, Skill, Attitude and Behaviour and introducing the Competency approach

 

Adult Learning

 

– Adult learning for work and learning styles, including self-assessment questionnaire.
– Conscious Competence Model.
– Methods of enabling learning and whole loop learning.
– Transferring learning to the job including the effective use of coaching and giving feedback.
– Johari Window.
– The training cycles.
– Ensuring recall.
– Delegate Motivation.

 

Training and Skill Mastery
 

– Continuous Improvement importance.
– Training or Development – defining both.
– Recognising Competencies to meet current job requirements.
– Learning objectives and personal development options.
– Designing training for recall and behavioural change, knowledge transfer methods.
– The importance of Pre and Post-course evaluations.
– Measuring the results of a training intervention.
– Development Plans effective usage.

 

Managing Performance at Work
 

– Purpose, characteristics, and use of the Performance Appraisal.
– The Annual Performance Review process.
– Collecting data (Performance and Behavioural) for the Appraisal.
– Setting and agreeing on Quantitative v Qualitative Objectives – SMART Objectives.
– Behaviours are important too – how the job gets done. Setting standards for behaviours at work.
– Measuring progress against objectives.
– Regular performance monitoring and assessment techniques.
– Formal management of poor performance – the disciplinary process.

 

Improving Job Performance- Performance Discussions (Behaviour-based).

 

– How to address any performance gaps.
– The effectiveness of “Ask” rather than “Tell”.
– Coaching Methods – the GROW Model and the characteristics of a coaching session.
– Motivational and Developmental feedback.
– Giving and receiving regular on-the-job feedback.
– Identifying Good Performance and motivational feedback.
– Identifying and responding to underperformance.