Performance Measurements, Continuous Improvement & Benchmarking

Course Info

Length: 1 Week

City: London

Type: In Classroom

Available Dates

  • July-29-2024

    London

  • Aug-05-2024

    London

  • Sep-02-2024

    London

  • Sep-30-2024

    London

  • Oct-07-2024

    London

  • Nov-04-2024

    London

  • Dec-02-2024

    London

  • Dec-30-2024

    London

Dates in Other Venues

  • July-22-2024

    Amsterdam

  • July-22-2024

    Barcelona

  • July-29-2024

    Dubai

  • Aug-05-2024

    Amsterdam

  • Aug-12-2024

    Istanbul

  • Aug-12-2024

    Kuala Lumpur

  • Aug-19-2024

    Paris

  • Aug-19-2024

    Singapore

  • Aug-26-2024

    Barcelona

  • Aug-26-2024

    Dubai

  • Sep-02-2024

    Amsterdam

  • Sep-09-2024

    Kuala Lumpur

  • Sep-09-2024

    Istanbul

  • Sep-16-2024

    Singapore

  • Sep-16-2024

    Paris

  • Sep-23-2024

    Amsterdam

  • Sep-23-2024

    Barcelona

  • Sep-30-2024

    Dubai

  • Oct-07-2024

    Amsterdam

  • Oct-14-2024

    Kuala Lumpur

  • Oct-14-2024

    Istanbul

  • Oct-21-2024

    Singapore

  • Oct-21-2024

    Paris

  • Oct-28-2024

    Barcelona

  • Oct-28-2024

    Dubai

  • Nov-04-2024

    Amsterdam

  • Nov-11-2024

    Istanbul

  • Nov-11-2024

    Kuala Lumpur

  • Nov-18-2024

    Paris

  • Nov-18-2024

    Singapore

  • Nov-25-2024

    Dubai

  • Nov-25-2024

    Barcelona

  • Dec-02-2024

    Amsterdam

  • Dec-09-2024

    Kuala Lumpur

  • Dec-09-2024

    Istanbul

  • Dec-16-2024

    Singapore

  • Dec-16-2024

    Paris

  • Dec-23-2024

    Amsterdam

  • Dec-23-2024

    Barcelona

  • Dec-30-2024

    Dubai

Course Details

Course Outline

5 days course

 

Performance Measurement: The Starting Point for Improvement
 
  • The Need for Performance Measurement
  • The impact of Lean and Agile methods
  • Data Use and Abuse: How to use Data Constructively
  • Selecting the ‘vital few’ Performance Measures
  • Performance measures in Operations and Projects
  • Current good practice in Performance Measurement 

 

Using Measurements for Continuous Improvement
 
  • Understanding Variation: The key to understanding performance
  • What histograms, run charts and control charts tell us about performance
  • The Range and Standard Deviation
  • Introduction to Control Charts
  • How to Improve a Process
  • Problem and Mission Statements

 

An Overview of Lean and Agile Tools and Techniques
 
  • What are Lean and Agile?
  • The key principles of Lean management
  • Project failures and the origins of Agile
  • The fusion of Lean and Agile approaches – the current state of the art
  • Analysing a Lean and Agile process or project
  • Applying the tools and techniques in practice

 

 Benchmarking, Measurement and Improvement
 
  • Benchmarking process and project performance
  • Identifying causes of problems, and potential solutions through benchmarking
  • Demonstrating the link between a cause and its effect
  • Investigating Relationships between Variables
  • The role of Knowledge Management
  • How the tools integrate with Lean and Agile methods

 

Running a Successful Benchmarking Project
 
  • Scoping and planning benchmarking study
  • Identifying and selecting benchmarking Metrics & Partners
  • Running effective Lean and Agile projects and processes
  • Integrating performance management with Lean and Agile
  • The role of benchmarking in change management

Course Video