Certified Professional in Healthcare Quality

Healthcare Management

Course Info

Duration: 1 Week

Fees: 1,375

Available Dates


  • June-21-2021


  • July-19-2021


  • Aug-16-2021


  • Sep-20-2021


  • Oct-18-2021


  • Nov-22-2021


  • Dec-20-2021


  • Jan-17-2022


  • Feb-21-2022


  • Mar-21-2022


  • Apr-18-2022


Course Details

Course Outline

5 days course

Introduction to Healthcare Quality


  • Evolution of Healthcare Quality.
  • UK Healthcare System & Quality.
  • Principles of Quality Improvement.
  • Using Data for Performance Improvement.
  • Culture and Leadership.
 Introduction & Examination Review
  • Identify the course purpose, module purpose and objectives, and resources.
  • Determine the structure and process for the examination.
  • Identify test taking tips.
  • Recognize examination resources to use following the course.


Quality Leadership & Structure


  • Identify the alignment between a quality program and organizational systems.
  • Identify the quality role with credentialing, privileging, and quality oversight.
  • Explain how accreditation, recognition programs, and continuous readiness activities provide quality oversight.
  • Evaluate and integrate environmental safety programs.
  • Recognize statutory and regulatory requirements and outside quality resources.
  • Identify current and evolving quality practices.
  • Identify steps to create a quality-driven culture.
Information Management


  • Explain confidentiality principles and the impact of
  • Health information management on quality.
  • Explain types of information management systems.
  • Identify data types and measurements.
  • Determine how to collect, interpret, and use data.
  • Identify statistical analysis methods.
  • Apply performance improvement tools.
  • Identify additional statistical techniques.
  • Analyse data and report findings.
 Performance Measurement & Process Improvement
  • Plan for performance measurement and process
  • improvement.
  • Determine when and how to use teams for quality problems.
  • Perform or coordinate risk management activities.
  • Evaluate compliance with internal and external requirements.
  • Identify how training and education support quality efforts.
  • Communicate quality issues to staff and organization.
  • Apply change management strategies and models.
 Healthcare Safety


  • Recognize patient safety goals and priorities.
  • Identify the role of technology in patient safety.
  • Identify the quality professional’s role in assisting with implementing patient safety activities.


 Regulation, Accreditation and Continuous Readiness

  • Review regulatory agencies and the impact of regulations on healthcare quality and safety.
  • Understand accreditation, the value of accreditation, the accreditation process and examples of agencies offering accreditation.
  • Examine continuous readiness activities including leadership commitment, individual accountability, organizational assessment and survey procedures.

Course Video