Management Skills for Administrative Professionals
Course Info
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Course Details
Introduction
Objective
Who should attend
Administrative roles have evolved far beyond clerical support. In today’s fast-paced, collaborative work environments, administrative professionals are expected to think critically, communicate clearly, manage complex workflows, and actively contribute to organisational success.
This transformation requires more than just experience; it calls for sharpened leadership, confident decision-making, and the ability to align daily operations with strategic goals. Whether you're overseeing internal policies, coordinating cross-functional teams, or managing time-sensitive priorities, your role is central to how smoothly the organisation functions.
Management Skills for Administrative Professionals is a five-day training course designed to help you embrace this expanded role. You’ll explore practical frameworks for managing people and processes, strengthen your communication and negotiation techniques, learn to lead with cultural awareness, and apply technology to streamline your workload.
If you’re looking to grow into a more proactive, confident administrative leader, capable of navigating challenges and driving value, this course offers the knowledge, tools, and real-world insight to help you do just that.
Course Outline
The Role and Responsibility of the Administration Manager
- Identifying the responsibility and duty of the administration manager
- The career development of an administration manager
- The function’s positioning within the company
- Key skills and competencies for administration managers
- Methods for evaluating the performance of an administration manager
