This intensive 3-day program is designed to equip healthcare professionals with the essential skills and knowledge to deliver outstanding customer care in both Arabic and English. Through practical exercises, role-playing, and case studies, participants will learn how to communicate effectively, handle sensitive situations, and understand cultural nuances in a healthcare environment.
Upon completion of this course, attendees should be able to:
- Understand the fundamentals of customer care in the healthcare industry.
- Communicate effectively with patients and their families in both Arabic and English.
- Demonstrate empathy and cultural sensitivity in interactions.
- Address sensitive and emotional situations with professionalism.
- Utilize patient feedback to improve customer care standards.
This course is ideal for:
- Healthcare professionals including doctors, nurses, and administrative staff.
- Customer service representatives in healthcare settings.
- Healthcare managers aiming to improve customer experience.
- Medical students and trainees.
- Individuals interested in bilingual customer care within healthcare.