Certified Professional in Healthcare Quality

 Introduction & Examination Review
 

• Identify the course purpose, module purpose and objectives, and resources.
• Determine the structure and process for the examination.
• Identify test taking tips.
• Recognize examination resources to use following the course.

Quality Leadership & Structure
 

• Identify the alignment between a quality program and organizational systems.
• Identify the quality role with credentialing, privileging, and quality oversight.
• Explain how accreditation, recognition programs, and continuous readiness activities provide quality oversight.
• Evaluate and integrate environmental safety programs.
• Recognize statutory and regulatory requirements and outside quality resources.
• Identify current and evolving quality practices.
• Identify steps to create a quality-driven culture.

Information Management
 

• Explain confidentiality principles and the impact of
• Health information management on quality.
• Explain types of information management systems.
• Identify data types and measurements.
• Determine how to collect, interpret, and use data.
• Identify statistical analysis methods.
• Apply performance improvement tools.
• Identify additional statistical techniques.
• Analyse data and report findings.

 Performance Measurement & Process Improvement
 

• Plan for performance measurement and process
• improvement.
• Determine when and how to use teams for quality problems.
• Perform or coordinate risk management activities.
• Evaluate compliance with internal and external requirements.
• Identify how training and education support quality efforts.
• Communicate quality issues to staff and organization.
• Apply change management strategies and models.

 Healthcare Safety

• Recognize patient safety goals and priorities.
• Identify the role of technology in patient safety.
• Identify the quality professional’s role in assisting with implementing patient safety activities.

 Regulation, Accreditation and Continuous Readiness

• Review regulatory agencies and the impact of regulations on healthcare quality and safety.
• Understand accreditation, the value of accreditation, the accreditation process and examples of agencies offering accreditation.
• Examine continuous readiness activities including leadership commitment, individual accountability, organizational assessment and survey procedures.