Excellence in Customer Care for Healthcare
Course Info
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Course Details
Introduction
Objective
Who should attend
Patients often recall how they were treated more than the treatment itself. A warm welcome, an understanding reaction, or clear information can change how people feel about healthcare and help them trust it for a long time. Providing great customer service is no longer a choice; it's a key part of providing good healthcare.
LPC Training offers a three-day course called "Excellence in Customer Care for Healthcare" that teaches healthcare workers how to interact with patients in a way that is both effective and caring. Participants will improve their ability to communicate in both Arabic and English, show empathy and cultural awareness, and handle difficult circumstances with professionalism.
This course gives healthcare workers the tools, real-life examples, and ways to keep getting better that they need to develop a patient-centered culture that improves happiness, builds loyalty, and makes sure that care is always of the highest quality.
Course Outline
Fundamentals of Customer Care in Healthcare
- Exploring the role of customer care in healthcare to enhance patient satisfaction
- Discussing the importance of first impressions for maintaining professionalism
- Methods for developing basic communication skills in Arabic and English
- Understanding the healthcare provider-patient relationship for building trust
- Exploring cultural sensitivity for diverse patient care
