Course Details
Course Outline
5 days course
Introduction to Human Resource
- Methodology of communication in HR
- Relation of listening and empathy
- Concept of “STAR and FACT” techniques
- Concept of “Probing and Leading” techniques
- Understanding the fundamentals of public speaking
Departments in Human Resource
- Understanding the client centric HR department
- Importance of customer service in HR
- Understanding the concept of “Internal vs External” customer
- Developing a mentality of customer service in HR
Preparing HR Reports
- Introduction on Business writing
- Preparing HR reports
- Identifying and correcting mistakes while writing HR reports
- Explanation with examples of certain HR reports
Resolution of Conflict
- Methodology of conflict
- Influencing skills for resolving conflict
- Understanding the concept of TKI conflict model “Thomas-Kilmann Conflict Model”
The Way Forward
- Understanding Motivation and Avoiding a Simplistic Approach
- Where Pay and Reward Fit with Motivation
- The Messages for Leaders
- Evolution of HR from Tactical to Strategic
- Employee Relationship Management
- The Personal Skills needed for the New Roles
- Influencing Skills
- Managing Conflict
- Assertiveness
