Course Details
Course Outline
5 days course
Process Design
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What is process design?
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Objectives of process design
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The effect of volume and variety on process design
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Designing processes in detail
Layout and Flow
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The influence of layout on performance
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Basic layout types used in operations
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The effect of the appearance of an operation on its performance
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The design of each basic layout type in detail
Process Technology
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What is process technology?
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What operations managers need to know about process technology
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Evaluating process technologies
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Implementing process technologies
People in Operations
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The importance of people in operations management
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Operations managers’ contribution to human resource strategy
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Organising the operations function
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Designing jobs
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Allocating work times
Planning and Control
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What is planning and control?
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The difference between planning and control
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The effect of supply and demand on planning and control
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The activities of planning and control
