Available Dates

May-20-2024

Paris
June-17-2024

Paris
July-15-2024

Paris
Aug-19-2024

Paris
Sep-16-2024

Paris
Oct-21-2024

Paris
Nov-18-2024

Paris
Dec-16-2024

Paris
Jan-20-2025

Paris

Dates in Other Venues

Apr-29-2024

Barcelona
May-06-2024

London
May-06-2024

Amsterdam
May-13-2024

Kuala Lumpur
May-13-2024

Istanbul
May-20-2024

Singapore
May-27-2024

Dubai
May-27-2024

Barcelona
June-03-2024

London
June-03-2024

Amsterdam
June-10-2024

Istanbul
June-10-2024

Kuala Lumpur
June-17-2024

Singapore
June-24-2024

Dubai
June-24-2024

Barcelona
July-01-2024

London
July-01-2024

Amsterdam
July-08-2024

Kuala Lumpur
July-08-2024

Istanbul
July-15-2024

Singapore
July-22-2024

Dubai
July-29-2024

Barcelona
Aug-05-2024

London
Aug-05-2024

Amsterdam
Aug-12-2024

Istanbul
Aug-12-2024

Kuala Lumpur
Aug-19-2024

Singapore
Aug-26-2024

Barcelona
Aug-26-2024

Dubai
Sep-02-2024

London
Sep-02-2024

Amsterdam
Sep-09-2024

Kuala Lumpur
Sep-09-2024

Istanbul
Sep-16-2024

Singapore
Sep-23-2024

Dubai
Sep-30-2024

Barcelona
Oct-07-2024

London
Oct-07-2024

Amsterdam
Oct-14-2024

Istanbul
Oct-14-2024

Kuala Lumpur
Oct-21-2024

Singapore
Oct-28-2024

Barcelona
Oct-28-2024

Dubai
Nov-04-2024

London
Nov-04-2024

Amsterdam
Nov-11-2024

Kuala Lumpur
Nov-11-2024

Istanbul
Nov-18-2024

Singapore
Nov-25-2024

Barcelona
Nov-25-2024

Dubai
Dec-02-2024

London
Dec-02-2024

Amsterdam
Dec-09-2024

Kuala Lumpur
Dec-09-2024

Istanbul
Dec-16-2024

Singapore
Dec-23-2024

Dubai
Dec-30-2024

Barcelona
Jan-20-2025

Singapore

Course Details

As a leading Training Provider, LPC is thrilled to present an immersive and transformative course on Digital Customer Experience (DCX). In today's competitive landscape, customer-centricity is paramount, and this course is meticulously crafted to equip participants with comprehensive expertise in mastering the art of digital customer interactions.

Our program goes beyond the basics, delving into advanced strategies and methodologies that define exceptional DCX. Participants will explore the evolution and significance of DCX, learning to map intricate customer journeys, identify touchpoints, and leverage emotional triggers for heightened engagement.

With a focus on strategic implementation, the course delves into personalized experiences and multi-channel integration, utilizing cutting-edge technologies to create seamless interactions. Moreover, we emphasize the pivotal role of data-driven decision-making, empowering participants to harness metrics and analytics for continual enhancement.

Join LPC on this journey to not only understand but also future-proof DCX strategies, embracing innovation and emerging trends to craft extraordinary digital experiences that captivate and retain customers in the dynamic digital landscape.

By the end of this course, participants should be able to:

Comprehensive Understanding: Develop a holistic understanding of the principles, theories, and frameworks that underpin digital customer experience, encompassing its evolution, significance, and its role in modern business strategies.
Proficiency in Mapping Customer Journeys: Acquire skills to conduct thorough customer journey mapping exercises, including the identification of touchpoints, pain points, and emotional triggers to enhance user engagement and satisfaction.
Strategic Implementation: Gain insights into advanced strategies for implementing personalized and seamless digital experiences, utilizing cutting-edge technologies and multi-channel integration to create consistent and compelling interactions.
Data-Driven Decision Making: Learn how to utilize metrics, KPIs, and customer analytics effectively to measure and interpret digital customer experience, enabling informed decision-making for continual improvement.
Future-proofing DCX Strategies: Explore innovative approaches, emerging technologies, and adaptive methodologies that ensure ongoing optimization and evolution of digital customer experiences, preparing for future customer needs and market trends.

Marketing and Sales Professionals
Customer Experience (CX) Managers
UX/UI Designers and Developers
Business Analysts and Data Analysts
Entrepreneurs and Business Owners
Product Managers and Innovators

Our courses in Paris take place at the following locations :

Hôtel Bedford Paris: 17 Rue de l'Arcade, 75008 Paris, France
Best Western Ronceray Opéra,: 10, boulevard Montmartre 75009 PARIS
Holiday Inn Paris Opera - Grands Blvds, an IHG Hotel: 30-32 Bd Poissonnière, 75009 Paris, France
Hôtel de l'Arcade: Hôtel de l’Arcade 9 rue de l’arcade 75008 PARIS

Once you register for this course, we will subsequently send the invoice and course information, including location, trainer, and other logistics.

Pay Attention, Please! The course location is subject to availability; the course time will be precise one week before the course start date! We may change the course location if there is no availability, and we will let you know about the location change once it happens.

Course Outline

5 days course

Day 1

Day 2

Day 3

Day 4

Day 5

Understanding DCX Foundations