Quality Management System and ISO 9001:2015

Quality and Productivity

Course Info

Duration: 1 Week

Available Dates

Venue

  • June-21-2021

    Paris

  • June-28-2021

    Madrid

  • July-05-2021

    Kuala Lumpur

  • July-05-2021

    London

  • July-11-2021

    Dubai

  • July-12-2021

    Istanbul

  • July-19-2021

    Paris

  • July-26-2021

    Madrid

  • Aug-02-2021

    Kuala Lumpur

  • Aug-02-2021

    London

  • Aug-08-2021

    Dubai

  • Aug-09-2021

    Istanbul

  • Aug-16-2021

    Paris

  • Aug-23-2021

    Madrid

  • Sep-06-2021

    Kuala Lumpur

  • Sep-06-2021

    London

  • Sep-12-2021

    Dubai

  • Sep-13-2021

    Istanbul

  • Sep-20-2021

    Paris

  • Sep-27-2021

    Madrid

  • Oct-04-2021

    Kuala Lumpur

  • Oct-04-2021

    London

  • Oct-10-2021

    Dubai

  • Oct-11-2021

    Istanbul

  • Oct-18-2021

    Paris

  • Oct-25-2021

    Madrid

  • Nov-08-2021

    Kuala Lumpur

  • Nov-08-2021

    London

  • Nov-14-2021

    Dubai

  • Nov-15-2021

    Istanbul

  • Nov-22-2021

    Paris

  • Nov-29-2021

    Madrid

  • Dec-06-2021

    Kuala Lumpur

  • Dec-06-2021

    London

  • Dec-12-2021

    Dubai

  • Dec-13-2021

    Istanbul

  • Dec-20-2021

    Paris

  • Dec-27-2021

    Madrid

  • Jan-03-2022

    Kuala Lumpur

  • Jan-03-2022

    London

  • Jan-09-2022

    Dubai

  • Jan-10-2022

    Istanbul

  • Jan-17-2022

    Paris

  • Jan-24-2022

    Madrid

  • Feb-07-2022

    Kuala Lumpur

  • Feb-07-2022

    London

  • Feb-13-2022

    Dubai

  • Feb-14-2022

    Istanbul

  • Feb-21-2022

    Paris

  • Feb-28-2022

    Madrid

  • Mar-07-2022

    Kuala Lumpur

  • Mar-07-2022

    London

  • Mar-13-2022

    Dubai

  • Mar-14-2022

    Istanbul

  • Mar-21-2022

    Paris

  • Mar-28-2022

    Madrid

  • Apr-04-2022

    Kuala Lumpur

  • Apr-04-2022

    London

  • Apr-10-2022

    Dubai

  • Apr-11-2022

    Istanbul

  • Apr-18-2022

    Paris

  • Apr-25-2022

    Madrid

Course Details

Course Outline

5 days course

 

Overview of ISO 9001:2015 and its relevance to a business/quality management system

 

  • Identifying key interested parties, the key issues of business and risk-based thinking
  • Communication, resources, training, competence and documented information
  • Quality Management Principles and the key components of a QMS
  • Annex SL as a framework for all management system standards
  • Process approach and how it is used in quality management
  • How a QMS establishes a culture of continual improvement
  • Leadership and management commitment

 

 Quality Management in the context of your organisation

 

  • Understanding the organisation in relation to quality management
  • Understanding the needs and expectations of key stakeholders
  • Quality Management System (QMS) and processes
  • Determining the scope of QMS

 

The Role of Leadership

 

  • Commitment to quality management
  • Customer Focus
  • Establishing a quality policy
  • Organisational roles, responsibility and authorities

 

Planning

 

  • Addressing risks and opportunities
  • Determining quality objectives and plans to achieve them
  • Change management – undertaking changes in a planned and systematic manner

 

Support for the Quality Management System

 

  • Resource requirement
  • Organisational knowledge and competences
  • Raising awareness, developing a communication strategy
  • Documentation requirement

 

Operation

 

  • Operational planning and control
  • Design of services and determination of requirements including service review

 

Performance Evaluation

 

  • Monitoring, measurement, analysis and evaluation
    • Internal Audit and performance evaluation
    • Management review

 

Making Improvement to Quality

 

  • General – improving processes, services and the quality management system
  • Taking corrective action
  • Putting in place a system of continual improvement.

Course Video