Artificial Intelligence (AI) and Automation in Hospitality

Course Info

Date:

2025-12-08

Length:

5 Days

Type:

In Classroom

Fees:

£ 4590

City:

Singapore

Course ID:

HOSL1054
Available DatesVenue
2025-09-08Singapore
2026-03-09Singapore
2026-06-08Singapore
2026-09-21Singapore
2026-12-21Singapore
Available DatesOther Venue
2025-08-18London
2025-09-08Istanbul
2025-09-08Amsterdam
2025-09-08Barcelona
2025-09-08Paris
2025-09-08Kuala Lumpur
2025-09-08Dubai
2025-10-20London
2025-11-17Dubai
2025-12-08Kuala Lumpur
2025-12-08Istanbul
2025-12-08London
2025-12-08Paris
2025-12-08Barcelona
2025-12-08Amsterdam
2026-01-19Dubai
2026-02-16London
2026-03-09Dubai
2026-03-09Barcelona
2026-03-09Amsterdam
2026-03-09Hong Kong
2026-03-09Kuala Lumpur
2026-03-09Paris
2026-03-09Istanbul
2026-04-20London
2026-05-18Dubai
2026-06-08Amsterdam
2026-06-08Barcelona
2026-06-08Paris
2026-06-08Hong Kong
2026-06-08Istanbul
2026-06-08London
2026-06-08Kuala Lumpur
2026-07-20Dubai
2026-08-10London
2026-09-21Istanbul
2026-09-21Barcelona
2026-09-21Amsterdam
2026-09-21Dubai
2026-09-21Paris
2026-09-21Kuala Lumpur
2026-09-21Hong Kong
2026-10-19London
2026-11-09Dubai
2026-12-21Barcelona
2026-12-21Hong Kong
2026-12-21Amsterdam
2026-12-21Paris
2026-12-21Istanbul
2026-12-21Kuala Lumpur
2026-12-21London

Course Details

  • Introduction

  • Objective

  • Who should attend

  • Course Location

The Artificial Intelligence (AI) and Automation in Hospitality course provides a thorough introduction to the growing role of AI in transforming hospitality operations and customer experiences. As AI continues to reshape various industries, this course focuses on the specific applications of AI within hospitality, including how it can enhance customer service, streamline operations, and improve decision-making processes. Participants will explore key AI technologies such as machine learning, natural language processing (NLP), and automation, as well as the tools and platforms that enable these innovations.


Throughout the course, attendees will learn how to implement AI solutions in areas such as customer service, resource allocation, and operations management, while also addressing the challenges of data management, privacy, and security. The course will conclude with a discussion on future AI trends and ethical considerations, equipping participants with the knowledge needed to integrate AI strategies into their hospitality businesses.

Course Outline

5 days course

Introduction to AI and Hospitality 


  • Definition of AI and its related concepts 
  • Discussing the historical evaluation of AI in hospitality  
  • Overview of AI applications in hospitality
  • Exploring AI technologies:


  1. Machine Learning
  2. Deep Learning
  3. Natural Language Processing (NLP)
  4. Neural Networks
  5. Algorithms


  • Overview of AI tools and platforms
  • Group Discussion: Opportunities and challenges of AI in hospitality

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