Knowledge Management Essentials

Course Info

Length: 1 Week

City: Dubai

Type: In Classroom

Available Dates

  • Mar-18-2024

    Dubai

  • Apr-15-2024

    Dubai

  • May-20-2024

    Dubai

  • June-17-2024

    Dubai

  • July-15-2024

    Dubai

  • Aug-19-2024

    Dubai

  • Sep-16-2024

    Dubai

  • Oct-21-2024

    Dubai

  • Nov-18-2024

    Dubai

  • Dec-16-2024

    Dubai

Dates in Other Venues

  • Mar-11-2024

    Paris

  • Mar-11-2024

    Singapore

  • Mar-18-2024

    Barcelona

  • Mar-25-2024

    London

  • Mar-25-2024

    Amsterdam

  • Apr-01-2024

    Kuala Lumpur

  • Apr-01-2024

    Istanbul

  • Apr-08-2024

    Paris

  • Apr-08-2024

    Singapore

  • Apr-15-2024

    Barcelona

  • Apr-22-2024

    Kuala Lumpur

  • Apr-22-2024

    Amsterdam

  • Apr-29-2024

    London

  • Apr-29-2024

    Istanbul

  • May-06-2024

    Istanbul

  • May-06-2024

    Kuala Lumpur

  • May-06-2024

    Paris

  • May-13-2024

    Singapore

  • May-13-2024

    Paris

  • May-20-2024

    Barcelona

  • May-27-2024

    Amsterdam

  • May-27-2024

    London

  • June-03-2024

    Kuala Lumpur

  • June-03-2024

    Istanbul

  • June-10-2024

    Singapore

  • June-10-2024

    Paris

  • June-17-2024

    Barcelona

  • June-24-2024

    London

  • June-24-2024

    Amsterdam

  • July-01-2024

    Kuala Lumpur

  • July-01-2024

    Istanbul

  • July-08-2024

    Singapore

  • July-08-2024

    Paris

  • July-15-2024

    Barcelona

  • July-22-2024

    Kuala Lumpur

  • July-22-2024

    Amsterdam

  • July-29-2024

    London

  • July-29-2024

    Istanbul

  • Aug-05-2024

    Istanbul

  • Aug-05-2024

    Kuala Lumpur

  • Aug-12-2024

    Paris

  • Aug-12-2024

    Singapore

  • Aug-19-2024

    Barcelona

  • Aug-26-2024

    Amsterdam

  • Aug-26-2024

    London

  • Sep-02-2024

    Istanbul

  • Sep-02-2024

    Kuala Lumpur

  • Sep-09-2024

    Singapore

  • Sep-09-2024

    Paris

  • Sep-16-2024

    Barcelona

  • Sep-23-2024

    Amsterdam

  • Sep-23-2024

    Kuala Lumpur

  • Sep-30-2024

    London

  • Sep-30-2024

    Istanbul

  • Oct-07-2024

    Kuala Lumpur

  • Oct-07-2024

    Istanbul

  • Oct-14-2024

    Paris

  • Oct-14-2024

    Singapore

  • Oct-21-2024

    Barcelona

  • Oct-28-2024

    London

  • Oct-28-2024

    Amsterdam

  • Nov-04-2024

    Istanbul

  • Nov-04-2024

    Kuala Lumpur

  • Nov-11-2024

    Singapore

  • Nov-11-2024

    Paris

  • Nov-18-2024

    Barcelona

  • Nov-25-2024

    London

  • Nov-25-2024

    Amsterdam

  • Dec-02-2024

    Kuala Lumpur

  • Dec-02-2024

    Istanbul

  • Dec-09-2024

    Singapore

  • Dec-09-2024

    Paris

  • Dec-16-2024

    Barcelona

  • Dec-23-2024

    Kuala Lumpur

  • Dec-23-2024

    Amsterdam

  • Dec-30-2024

    Istanbul

  • Dec-30-2024

    London

Course Details

Course Outline

5 days course

 
Fundamentals of Product & Company Knowledge

 

  • Understand the fundamentals and key concepts of knowledge management

  • How to make a case for knowledge management

  • How to create a culture of sharing
  • How to develop a ‘learning organisation’
  • How to motivate employees positively to be team players
  • Explore the role of KM in an organisation
  • Identify where KM is situated in your organisation
  • Establish a framework and components for developing your knowledge management strategy throughout the course.
 
Understanding Context and Taking Stock & Techniques for Engaging Employees
 
  • Understand the cultural and behavioural elements of knowledge management
  • Explore how to develop a conducive environment for knowledge sharing and overcoming challenges
  • Learn how to make the best use of organisational assessments.
  • Self-managed work teams
  • Informal and formal consultation processes
  • Enterprise Social Networking, Blogs Multimedia

 

Actively Learning From Feedback Loops
 
  • Examine supply and demand for knowledge
  • Capture and generate meaningful lessons learned
  • Recognise and maximise learning opportunities in the project cycle
  • Pool good practice examples.

 

Pure KM Tools and Supporting Practices
 
  • Explore and apply knowledge sharing techniques and processes
  • Share current examples of ICT and social media
  • Identify and work with knowledge champions.
  • Benefits of Product Knowledge
  • Steps to effective Product Knowledge
  • Boosts confidence
  • Improves communication skills
  • Overcome all barriers to meet the target

 

Knowledge Management Strategy
 
  • Develop steps for a knowledge management strategy
  • Validate components of your KM strategy with peer support
  • Share insights for overcoming challenges and recognising success in KM in your organisation.
  • Strategies for cross-selling the associated products

Course Video