Operations Excellence and Quality within Facilities Management

Course Info

Length: 2 Weeks

Type: In Classroom

Available Dates

Venue

  • Oct-03-2022

    Kuala Lumpur

  • Oct-03-2022

    Zurich

  • Oct-03-2022

    Istanbul

  • Oct-03-2022

    Amsterdam

  • Oct-10-2022

    Singapore

  • Oct-10-2022

    Dubai

  • Oct-10-2022

    London

  • Oct-10-2022

    Madrid

  • Oct-17-2022

    Amsterdam

  • Oct-17-2022

    Barcelona

  • Oct-17-2022

    Paris

  • Oct-24-2022

    Singapore

  • Oct-24-2022

    Zurich

  • Oct-24-2022

    Kuala Lumpur

  • Oct-24-2022

    Istanbul

  • Oct-31-2022

    Paris

  • Oct-31-2022

    London

  • Oct-31-2022

    Dubai

  • Oct-31-2022

    Madrid

  • Oct-31-2022

    Barcelona

  • Nov-07-2022

    Dubai

  • Nov-07-2022

    Singapore

  • Nov-07-2022

    London

  • Nov-07-2022

    Istanbul

  • Nov-14-2022

    Kuala Lumpur

  • Nov-14-2022

    Barcelona

  • Nov-14-2022

    Zurich

  • Nov-14-2022

    Amsterdam

  • Nov-14-2022

    Madrid

  • Nov-14-2022

    Paris

  • Nov-21-2022

    Istanbul

  • Nov-28-2022

    Singapore

  • Nov-28-2022

    Kuala Lumpur

  • Nov-28-2022

    Paris

  • Nov-28-2022

    Amsterdam

  • Nov-28-2022

    Madrid

  • Nov-28-2022

    Barcelona

  • Nov-28-2022

    Dubai

  • Nov-28-2022

    Zurich

  • Nov-28-2022

    London

  • Dec-05-2022

    Paris

  • Dec-05-2022

    Barcelona

  • Dec-05-2022

    Zurich

  • Dec-05-2022

    Amsterdam

  • Dec-05-2022

    Madrid

  • Dec-05-2022

    Kuala Lumpur

  • Dec-12-2022

    Dubai

  • Dec-12-2022

    Singapore

  • Dec-12-2022

    London

  • Dec-12-2022

    Istanbul

  • Dec-19-2022

    Madrid

  • Dec-19-2022

    Barcelona

  • Dec-19-2022

    Paris

  • Dec-19-2022

    Kuala Lumpur

  • Dec-19-2022

    Zurich

  • Dec-26-2022

    London

  • Dec-26-2022

    Singapore

  • Dec-26-2022

    Amsterdam

  • Dec-26-2022

    Dubai

  • Dec-26-2022

    Istanbul

  • Sep-19-2023

    Paris

  • Sep-19-2023

    Madrid

  • Sep-19-2023

    Barcelona

Course Details

Course Outline

10 days course

 

 

Operations Management impact on Organizational Governance
 
  • Ensuring compliance
  • Continuous improvement techniques

 

Operations Management Reporting
 
  • Effective Reporting of Operational Performance
  • Understanding & Reporting Financial Performance
  • Understanding & Reporting Quality Delivery

 

Sustainable Operations Management
 
  • Environmental aspects of Operations Management
  • Operations Management Diagnostic Toolkit
  • Triple Bottom Line concept and applications

 

Understanding Quality
 
  • Management and quality
  • The price of quality
  • People, processes and systems
  • The Total Quality Management philosophy

 

Quality Management Leadership
 
  • Leadership The of foundation of TQM
  • quality Leadership roles and responsibilities
  • quality Management vs quality Leadership
  • Operational Leadership vs strategic Leadership

 

The Six-level Model of TQM Adoption
 
  • Level 1 – Uncommitted
  • Level 2 – Drifters
  • Level 3 – Tool-pushers
  • Level 4 – Improvers
  • Level 5 – Award-winners
  • Level 6 – World-class

 

Design for Quality
 
  • Design, innovation and improvement
  • Design control and management
  • Standards and specifications
  • Service sector quality design

 

Quality Management – the HR Factor
 
  • People and organizational structure
  • Teamwork for quality
  • Communications for quality
  • Training for quality

 

Performance Monitoring and Benchmarking
 
  • Continuous improvement
  • Target setting as a starting point
  • Monitoring performance: development and use of Key Performance Indicators
  • The Facilities Management Balanced Scorecard (FMBSC)
  • Assessments, audits and benchmarking; practical exercise in auditing
  • Course review/Wrap up

 

 

Quality Audits, Awards and Implementation
 
  • Quality audits
  • Malcolm Baldrige, Deming Prize and European Quality Awards
  • Implementation of quality management
  • The management of change

 

Role and Contribution of Facilities Management to the Organization
 
  • Developing Effective Facilities Management Strategies
  • Aligning Facilities Management Strategy to Organizational Competitive Strategy
MAINTENANCE AND REPAIRS
 
  • Heating, Ventilation and Air Conditioning (HVAC) Maintenance
  • Lifts and Escalators Maintenance
  • Structural and Buildings Maintenance
  • Fire systems maintenance including IT Infrastructure
  • Environmental elements of Facilities Management

 

MANAGEMENT AND CONTROL

 

  • Managing Internal Customer Service and Expectations
  • Managing Risk
  • Controlling Costs
  • Service Level Agreements
  • Contractors’ Performance
  • Space Management

 

ROLE & CONTRIBUTION OF THE MAINTENANCE FUNCTION WITHIN THE ORGANISATION

 

  • Overview of the maintenance function
  • Key principles within maintenance management
  • The impact of “up-time” on the organisation
  • The impacts of “downtime” on the organization

 

KEY MAINTENANCE STRATEGIES
 
  • Developing preventative maintenance strategy
  • Developing corrective maintenance strategy
  • Developing emergency maintenance strategy
  • Monitoring & measuring the combined strategy effectiveness

 

HEALTH, SAFETY, ENVIRONMENTAL AND WORKPLACE LEGISLATION
 
  • Health and Safety at Work
  • Handling workplace law
  • Environmental efficiency
  • External accreditation systems – safety, quality and environmental

 

UTILISING KEY METHODOLOGIES WITHIN MAINTENANCE
 
  • Calculating mean time between failure
  • The “Bath tub” failure model
  • Probability analysis
  • Risk management – The FMEA model

 

Facilities Management Strategy
 
  • Facilities Management Strategy and Execution
  • Effective People Management
  • Establishing Critical Success Factors